Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Responsible in assisting the department with the high volume of tasks.

What you will achieve in this role:

 • Compiling and filtering data to assist the Deposit & Payments department.

What you will bring to this role:

• High-school diploma

• Bilingual medium or higher level required spoken - French & English
• Knowledge in Data recollection

• Can multitask between 2-3 applications
• Able to work onsite - 4 days a week
• Basic/Medium knowledge with Excel to compile/filter data.

• Experience using Microsoft Outlook & Teams

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Sponsorships is responsible for all assigned project management tasks supporting the North American sponsorship portfolio, ensuring that initiatives are well-executed, on-brand, delivered on time and within budget. Other duties include assistance in sponsorship activation support, general administrative tasks and meeting coordination.

What you will achieve in this role:

Sponsorship Coordination - 60%
 • Coordinates sponsorship strategies, within the context of the brand and business needs, and with special consideration to brand management, reputation management, diversity, community and regional integration, Canada and US board commitments and client requests
 • Assists with all aspects of sponsorship activations
 • Prepares briefing materials as needed for executives and other internal partners
 • Actively shares and collaborates with North American sponsorship team to expand “best practices” and successful strategies

Project Coordination - 15%

 • Participates in regular property and team status meetings and assist with reporting progress vs. plan on assigned campaigns as requested
 • Facilitates approval by appropriate parties and manages timelines and development of sponsorship tactics
 • Works with internal partners (social, brand advertising, community giving) to facilitate timely delivery of all materials
 • Facilitates tracking of legal, compliance and marketing reviews
 • Ensures all materials are produced on-time and on-budget

Relationship Coordination – 20%

 • Builds and maintains effective relationships with internal and external stakeholders including key partners and organizations
 • Supports senior executive requests for hospitality and high-end client entertaining

Analysis & Measurement – 5%
 • Assists in oversight and management of Canadian sponsorships budget
 • Monitors results and produces reports for all properties in assigned portfolio

What you will bring to this role:

• Minimum of 2-3 years sponsorship or relevant experience
• Business, marketing degree, diploma or equivalent
• Understanding of sponsorship marketing principles as well as knowledge of the marketing, advertising and/or communications development process
• Solid understanding of analytical tools and approaches
• Budget management experience an asset
• Team and/or creative agency experience a plus

• Self-starter, organized with attention to detail
• Creative problem-solving skills and strong interpersonal skills essential
• Ability to manage relationships across different levels of the organization
• Ability to make strong oral and written presentations and contribute effectively to a team environment
• Demonstrated ability to meet deadlines and work under pressure
• Strong analytical and critical-thinking skills
• This position requires good knowledge of English to interact, support and/or provide services to clients, employees and/or partners who do not speak French and who are located in Quebec and/or outside of Quebec.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Performs a variety of administrative tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

What you will achieve in this role:

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Analyzes data and information to provide insights and recommendations.
• Leads the planning, coordinating, and implementing department events.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed

What you will bring to this role:

• Typically, between 2-3 years of experience in an administrative support function and post-secondary degree in related field of study desirable
• Specialized knowledge (onboarding and offboarding, Service Now experience)
• Proficient in Microsoft Office (Outlook, teams, word, and Excel)
• Good verbal & written communication skills
• Good organization skills

• Good collaboration & team skills
• Good analytical and problem-solving skills

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

What you will achieve in this role:

• Review the funding package for accuracy.  Ensures that banking details are correct, review debits and credits, adhere to strict SLAs.

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Identify opportunities to improve service delivery.

• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

• Interact with partners by responding to requests in an effective and timely manner.

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

• Support the timely and accurate completion of business processes.

• Actively review internal processes/activities and provide ideas for process improvement.

• Investigate and escalate non-standard or high-risk activities as appropriate.

What you will bring to this role:

• High school diploma with relevant work experience

• 1+ years previous work in a fast-paced environment with strict adherence to SLAs

• Tech savvy, able to work with various programs, navigate and be comfortable using a computer

• Proficient in Excel, intermediate level of knowledge

• Innovative – eager and willing to learn

• Works well independently and in a team setting

• Able to manage their desk with minimal supervision

• Detail oriented and organized

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Responsible for the timely and accurate processing of transactions.

What you will achieve in this role:

• Processing transactions accurately and on time.

• Escalate processing issues where necessary to ensure a high level of service is maintained.

• Follow firm and industry regulations and operating practices.

• Identify opportunities to improve service delivery and support process improvement initiatives.

• Prioritize and manage own workload to meet SLA (Service Level Agreement) requirements and availability for Overtime as required.

• Flexibility and availability towards team to manage seasonal volumes.

• Reviewing client related forms.  Ensure information provided is correct then enter information into the business’ system.

• Must be able to comprehend and understand the regulatory forms.

What you will bring to this role:

• High school diploma or GED required, post-secondary would be an asset

• 2-3+ years working experience preferably in corporate finance/banking environment

• Solid computer skills are required. Proficient with computer applications, such as Microsoft Word and Excel. Working with excel spreadsheets.

• Tech-savvy – quick learner and able to pick up on internal systems

• The successful candidate must be able to work well independently and as a part of a team

• Must possess excellent organizational skills to successfully manage volumes and work efficiently

• Excellent communication skills, both verbal and written are essential.

• Must be accurate, resourceful and have a willingness to learn

• Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced, deadline-oriented environment

• Analytical skills, able to comprehend regulatory forms

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.

What you will achieve in this role:

• Executes loan documents from the commercial team

• Financing equipment on leases or loans

• Responsible for executing audits for these documents

• Ensures pricing and payments match, and ensures the names of businesses are accurate on corporate profiles

• Process registration liens, validating invoices, and match funding, and amounts

• Confirming repayment structure for customers (preauthorized payments vs invoiced)

• Ensuring names match on void cheques

• Ensure all information is documented and uploaded to the system prior to sending it to funding partners

• Acts as a subject matter expert and first contact for escalation

• Provides advice and guidance to assigned business/group on implementation of solutions

• Builds effective relationships with internal/external stakeholders

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities

• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required

• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements

• Processes more complex transactions and activities

• Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required

• Organizes work information to ensure accuracy and completeness

• Supports the development of tools and delivery of training focused on delivering business results

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting

• Participates in deal closing events to ensure conditions and funding requirements have been met

• Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders

• Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified

• Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests

• Manages customer documentation to ensure that records are maintained in a proper manner

• Investigates and addresses customer services issues according to established parameters, referring or escalating as required

• Collaborates with internal and external stakeholders to deliver on business objectives

• Analyzes data and information to provide insights and recommendations

• Develops knowledge around a customer’s business, industry, and market in effort to better service their needs

• May prepare legal documents

• Collaborates in identifying, recommending, and implementing workflow improvements to deliver a more efficient operation

• Focus may be on a business/group

• Thinks creatively and proposes new solutions

• Exercises judgment to identify, diagnose, and solve problems within given rules

• Works mostly independently

• Broader work or accountabilities may be assigned as needed

What you will bring to this role:

• University / College level preferred.  High School sufficient, but must have more hands-on experience (5-6 years)

• 2+ years of relevant experience

• Background with Everyday Banking, lending to a certain degree, or underwriting

• Knowledge and understanding of business unit’s key products and services, processes, and controls

• Knowledge of standard desktop applications and department systems and applications

• Understanding of business unit’s risk and regulatory requirements

• Accurate data entry skills

• Specialized knowledge from education and/or business experience

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Reviewing customer transactional info, excel trackers, used to populate suspicious transaction reports, that are sent to Fintrac. Confirm customer information, name address, occupation, ensure its documented correctly.

What you will achieve in this role:

• Review customer transactional information entered excel trackers and use the information to populate Suspicious Transaction Reports (STR) into the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) system, F2R.

• Confirm customer information (such as name, address, business information and occupation) to ensure customers and transactions are documented and commensurate with the nature of the account documented.

• Maintain department files and systems, utilizing a variety of analytical techniques and computer systems.

• The incumbent works independently in a team environment planning and prioritizing daily workload to meet department objectives and effectively communicate with staff to obtain information needed for supporting documentation and reports.

• Review information on a variety of transactions, including wires, ATM's, foreign, international, debit card and others.

What you will bring to this role:

• 2-4 years experience in data entry

• Prior experience in banking with branch level

• Ability to accurately document and record customer/client information

•  Proficient in MS Office including Outlook and tech savvy, able to quickly pick up on internal systems

• Must possess excellent organizational skills
• Special attention to detail and diligence/compliance of all tasks
• Excellent communication skills, both verbal and written are essential
• Must be accurate, resourceful and have a willingness to learn
• Enthusiastic individual who demonstrates the ability to work in a high-volume environment
• Team player who adapts well to ongoing change
• Ability to take ownership of a situation at all times

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The main function of a Service Officer is to operate data entry devices, such as a keyboard or computer, to verify and input data. A typical Service Officer is responsible for accurate information documentation and personal project management. Technical skills include documentation skills and time management.

What you will achieve in this role:

•  Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

•  Compile, sort and verify the accuracy of data before it is entered.

• Locate and correct data entry errors or report them to supervisors.

• Compare data with source documents, or re-enter data in verification format to detect errors.

•  Maintain logs of activities and completed work.

What you will bring to this role:

• High school diploma or GED required

• Strong communication skills (ideally strong written/e-mail communication)

• Knowledge of Microsoft of excel and outlook (navigate and do formulas)

• Experience with Excel sheets, working with Macros (not programming) 

• Flexible and quick learner

• Team player

• Data entry experience with speed and efficiency

• Able to type 50 wpm - crucial as SLAs will not be met otherwise

• Strong multi tasking skills 

• Previous work with SLAs

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The main function of the Wealth Operations Officer is confirming transaction details using various methods of confirmation including phone, swift and email.

What you will achieve in this role:

• Understand and apply bank/ departmental operating policies and procedures at all times.

• Manage settlement processing and reporting for local and global equity and/or fixed income trades via our depositories.

• Interact with partners, counter parties and depositories to resolve settlement-related inquiries in a timely fashion. Ensuring that issues are escalated to management when approval and oversight are required.

• Ensure documentation retained for audit purposes is accessible, organized and filed according to department procedures as well as Wealth record retention policy.

• Contribute to the timely and accurate completion of the department's administrative work in addition to your daily functions.

• Provide accurate and timely fails reporting to clients and partners according to established SLAs.

• Escalate delays in reporting to management and partners as appropriate

• Perform quality investigations emphasizing accuracy and timeliness and escalate issues appropriately when necessary.

• Demonstrate flexibility with working environment changes and requirements. Availability to work during Canadian Holidays to ensure coverage is fundamental to your position.

• Prepare, complete, and deliver month end reporting to management according to procedure and on time

• Abide by dress code policy. Your choice of work attire must be neat, clean and conform to the established dress standards of your business, having regard to personal hygiene and grooming.

• Contribute to a positive work environment by actively participating

What you will bring to this role:

• High school required. Post-secondary preferred

• 1-2 yrs experience in administration preferably back office

• Excellent communication skills

• Proficient in MS Excel (vlookups)

• Good attitude, eager, can start right away

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The main function of a Service Officer is to operate data entry devices, such as a keyboard or computer, to verify and input data. A typical Service Officer is responsible for accurate information documentation and personal project management. Technical skills include documentation skills and time management.

What you will achieve in this role:

•  Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

•  Compile, sort and verify the accuracy of data before it is entered.

• Locate and correct data entry errors or report them to supervisors.

• Compare data with source documents, or re-enter data in verification format to detect errors.

•  Maintain logs of activities and completed work.

What you will bring to this role:

• High school diploma or GED required

• 100% Bilingual - read, write speak in English and French

• Strong communication skills (verbal and written)

• Basic knowledge of MS Suite – Excel, Outlook, Teams

• Flexibility for rotation shifts, ability to multitask

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.