Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.

What you will achieve in this role:

• Positively contribute to the overall customer experience and loyalty index in each interaction.
•  Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• E4Provide subject matter expertise for internal and external partners within defined area.

What you will bring to this role:

• High school required, post-secondary preferred and 2+ years of experience.
• Ability to adhere to strict deadlines and handle high volumes of work.
• Excellent quantitative and analytical skills.
• Excellent organizational and time management skills. 
• Ability to work independently, as well as part of a team.
•  Self-motivated and goal oriented. 
• Ability to adapt to changing policies and procedures.
• Attention to detail is crucial.
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

 We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client, a leader in the banking industry is seeking a Bilingual Administrative Assistant for a temporary contract. This will be a hybrid role in Toronto. In this role you will be responsible for a variety of administrative and clerical tasks, financial and human resources administration and provide professional support to one or more managers and their direct reports. The role provides general office services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

Responsibilities:

• Supports the coordination and dispatch of meeting agendas.
• Supports the planning, coordination, and implementation of department events.
• Provides professional support for an executive and their senior managers within a medium to large size business group.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• **Must be bilingual French/English.**
• Post-secondary degree in related field of study desirable.

• Strong verbal & written communication skills.

• Strong organizational skills and the ability to work within a team environment.
• Enjoys working in team environment and collaborates well with others
• Collaboration & team skills.

Our client, a leader in the banking industry is seeking a Bilingual Administrative Assistant for a temporary contract. This will be a hybrid role in Montreal. In this role you will be responsible for a variety of administrative and clerical tasks, financial and human resources administration and provide professional support to one or more managers and their direct reports. The role provides general office services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

Responsibilities:

• Supports the coordination and dispatch of meeting agendas.
• Supports the planning, coordination, and implementation of department events.
• Provides professional support for an executive and their senior managers within a medium to large size business group.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• **Must be bilingual French/English.**
• Post-secondary degree in related field of study desirable.

• Strong verbal & written communication skills.

• Strong organizational skills and the ability to work within a team environment.
• Enjoys working in team environment and collaborates well with others
• Collaboration & team skills.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Bilingual Customer Representative will be responsible for managing all aspects of customer service. 

What you will achieve in this role:

• Answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity.
• Will be handling incoming calls from claimants on Disability.

What you will bring to this role:

• Minimum 6 months experience.
• Must be fully bilingual - fluent in French and English and will be tested during interview process.
• Excellent interpersonal skillsets who exemplify empathy and patience with our clients.
• Must be able to handle high volume of calls per day, multi-tasking by handling emails through our shared inboxes.
• Must have great attention to detail.

 We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The role is focused on servicing clients that are subscribing to cash management services.

What you will achieve in this role:

• Answer inquiries on account issues such as password reset, account access, error messages, etc.
• Provide technical support within cash management services.

What you will bring to this role:

• Bilingual : Fluency in French and English.
• No education requirements with 3+ years customer service experience preferably within the financial industry.
• Technically Savvy with familiarity with browsers, internal software, MS suites.
• Strong Communication skills (verbal and written) and confidence.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

A single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices).  For QUEBEC, ONTARIO, NEW BRUNSWICK.

What you will achieve in this role:

(1) Respond to a variety of inbound colleague calls/emails.

(2) Ensure accurate and detailed problem documentation/ticketing.

(3) Provide timely escalation and follow-up with support groups and colleagues.

(4) Identify and escalate wide-impact or potential wide-impacting outages.

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback.

(5) Build ongoing support proficiency for other skills and applications.

What you will bring to this role:

• Bilingual : Fluency in French and English (read, speak, write).
• Above average computing and navigational skills.
• Exceptional customer service skills.
• A team player who collaborates effectively with peers and other teams but can also work well independently.
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint).
• A technical support background or related education.
• Ability to type at least 30 words per minute.
• General knowledge and understanding of PC hardware and components.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

A single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices).

What you will achieve in this role:

(1) Respond to a variety of inbound colleague calls/emails.

(2) Ensure accurate and detailed problem documentation/ticketing.

(3) Provide timely escalation and follow-up with support groups and colleagues.

(4) Identify and escalate wide-impact or potential wide-impacting outages.

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback.

(5) Build ongoing support proficiency for other skills and applications.

What you will bring to this role:

• Above average computing and navigational skills.
• Exceptional customer service skills.
• A team player who collaborates effectively with peers and other teams but can also work well independently.
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint).
• A technical support background or related education.
• Ability to type at least 30 words per minute.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The role is focused on managing queues, sending out documents and checking documents to meet banking compliance standards.

What you will achieve in this role:

• Opens new commercial deposit accounts.
• Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)
• Opens additional accounts for existing customers via Letter of Direction
• Obtain/compile required supporting documentation.
• Follows AML, regulatory & legal compliance requirements.

What you will bring to this role:

• High School required. Post-secondary would be an asset.
• 2+ years’ experience of admin work/Ops officer work.
• Strong oral and written communication skills.  Bilingual (French) (read/write/communicate). Able to hold conversations as needed.
• Ability to multi-task and work in a fast paced, high volume environment.
• Computer Savvy.  Basic knowledge in MS Suites Excel with typing speed min 60-65 wpm.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen operating model/processes and elevate service quality.

What you will achieve in this role:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in an effective and timely manner.

What you will bring to this role:

• Highschool diploma is required.
• 1+ years banking experience.
• 4+ years of admin experience.
• Proficient in MS Office.
• Strong attention to detail.
• Eagerness to learn and comfortable with pressure.
• Ability to adhere to strict deadlines and handle high volumes of work.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The main function of a Service Officer is to operate data entry devices, such as a keyboard or computer, to verify and input data. A typical Service Officer is responsible for accurate information documentation and personal project management. Technical skills include documentation skills and time management.

What you will achieve in this role:

• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
• Compile, sort and verify the accuracy of data before it is entered.
• Locate and correct data entry errors or report them to supervisors.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Maintain logs of activities and completed work.

What you will bring to this role:

• High school diploma or GED required.
• 2-4 years administrative, financial, and banking experience is required.
• Strong communication skills.  Able to read, write speak in French and English.
• Verbal and written communication skills, attention to detail, and interpersonal skills.
• Ability to work independently and manage one’s time. Able to work on rotation, OT as needed.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and Excel.
• Completion of a speed and accuracy data entry test (May be required).

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.