Our client, a leader in the banking industry is seeking an Administrative Assistant to join their team for a 3-month contract, with the possibility to extend or become permanent. This position would be hybrid and based out of their downtown Toronto office. This exciting role will have you working with top notch professionals in managing calendars, daily activities and providing white glove customer service to various internal stakeholders on their behalf. This role is part of a larger team of administrative resources which requires back up coverage for colleagues and, therefore, gaining knowledge of different lines of business within the Enterprise Risk Area.

Responsibilities:

• Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.
• The role provides general office services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.
• Provides subject matter expertise and advice related to assigned strategic initiatives and act as relationship management for assigned initiatives.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Leads the planning, coordinating, and implementing department events.
• Provides senior level administrative and operational support within a large, diverse team including one or more senior executives.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Provides input into the planning and implementation of administrative programs.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• 3+ years of relevant experience in an administrative/ professional support function, demonstrating progressive responsibility
• Excellent verbal & written communication skills
• Strong collaboration & team skills
• Analytical and problem-solving skills
• Must be able to maintain professionalism and confidentiality
• Advanced Microsoft Excel & PowerPoint skills
• Must be pro-active

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.

What you will achieve in this role:

- Positively contribute to the overall customer experience and loyalty index in each interaction

- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

- Create and/or recognize exceptional customer service through established programs

- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals

- Provide subject matter expertise for internal and external partners within defined area

-Complete assigned tasks accurately & within established standards

- Actively participate in daily touch points and work distribution

- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

- Identify areas of risk and escalate as necessary

- Be knowledgeable and comply with Bank Codes of Conduct

- Identify, suggest and actively participate in process improvements

- Understand and apply bank/service centre operating policies and procedures

- Demonstrate flexibility by adapting to change within business area and unit

- Adopt new process and technology improvements

- Ensure necessary due diligence is taken to support the accuracy of all transactions.

What you will bring to this role:

-Fast Learner
- Reviewing documentations (attention to detail)
- Strategic thinker
- Speed and accuracy - inputting info into the system after reviewing
- Welcome new grads (preferred) looking for someone who is quick leaner
- Some banking/financial experience

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Role Scope: Working on reconciliation of gain and loss.

What you will bring to this role:

1) Attention to Detail
2) Able fast paced environment
3) Intermediate/Advanced Excel skills – VLOOKUP, Pivot Tables, H LOOKUPS, Match Formalities, Conditional Formatting
4) Administrative/Operational Tax Reporting Experience – 5/7 Years
5) Experience with Canadian Tax Reporting – Gain & Loss statements, T5, T3, AND T5013 and R4

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.

What you will achieve in this role:

• Ability to provide sound advice and solutions utilizing established customer service framework
• Provide subject matter expertise for internal and external parties
• Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
• Utilize existing data entry skills ensuring speed and accuracy are balanced out
• Must be able to communicate effectively and professionally (verbal and written)
• Demonstrate excellent time management skills
• Ability to make decisions in order to mitigate loss
• Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings

What you will bring to this role:

• Good organizational skills
• Ability to work well in a team setting
• Ability to work well under pressure and tight timelines
• Data Entry/filing experience 2+ years
• Strong knowledge of Microsoft Office Suite of products
• Strong attention to detail
• Knowledge of administrative applications, CIF, Creditlink etc…
• Strong relationship management skills
• Problem solving skills
• Must be able to communicate effectively
• Demonstrate excellent time management skills
• Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The purpose of this position is to provide the Business Units electronic images on a timely basis. This role may be responsible for opening, preparing and sorting of all mail received slated for digital imaging and subsequent processing. Analyzing the content of the documents to identify what Business area/work type it belongs to (Individual Life, Wealth Management, Affinity, GSRS, Bank and/or Group. Applying the appropriate tracking methodology for specific mail streams and processes. This role may also require performing document scanning responsibilities on high speed scanners. Also included may be responsibilities monitoring select work flow queues to trouble shoot imaging issues directed from Business Unit processing areas. Provide the appropriate level of QC. Provide excellent quality customer service and acts as a liaison between Office Services and the Business Unit customers. Maintain a consistent workflow with the ability to set priorities and work within tight deadlines to meet all Service Level Agreements, which in turn directly impact the ability of all Business Units to process their work.

What you will bring to this role:

- Strong organizational and time management skills for a high volume, deadline driven environment.

- Critical attention to detail and accuracy.

- Ability to recognize a wide variety of documents.

- Works well independently as well as in a team environment.

- Ability to manage fluctuating volumes of work and to set short term priorities.

- Working knowledge of AWD, CICS, Lotus Notes, IAS, Compass, InfoDirect.

- Excellent communication skills both verbal and written.

- Excellent customer service skills.- Ability to maintain confidential information.

- Demonstrated PC skills.

- Proven knowledge of all BU doc types, and forms recognition.

- Experience operating office equipment and ability to trouble shoot minor hardware and software issues.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Receiving application from sales team into email queue, action application in queue, confirm it is filled out correctly, input into internal company system, make sure we are meeting banking policies, confirming banking policies, pulling credit bureaus for the person requesting the merchant account, awareness of fraud within file, meet global AML standards, understanding how business organizational structure works. Once they deem the file in good status, they send to the next queue for processing. Some adhoc items, holding multiple files per day, a lot of communication with sales agent.

What you will achieve in this role:

- Positively contribute to the overall customer experience and loyalty index in each interaction

- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

- Create and/or recognize exceptional customer service through established programs

- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals

- Provide subject matter expertise for internal and external partners within defined area

- Complete assigned tasks accurately & within established standards

- Actively participate in daily touch points and work distribution

- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

- Identify areas of risk and escalate as necessary

- Be knowledgeable and comply with Bank Codes of Conduct

- Identify, suggest and actively participate in process improvements

- Understand and apply bank/service centre operating policies and procedures

- Demonstrate flexibility by adapting to change within business area and unit

- Adopt new process and technology improvements

- Ensure necessary due diligence is taken to support the accuracy of all transactions

What you will bring to this role:

- Detail oriented
- Excellent communication – written and verbal
- Highly organized
- MS Office Suite esp. outlook and teams
- Willingness to learn
- Ability to adhere to strict deadlines and handle high volumes of work

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

In this role, you will provide operational and administrative support, as well as quality standards, to the Account Servicing and Legal Orders teams in Wealth and Personal Banking Operations.

What you will achieve in this role:

• Accurately process financial transactions or update non-financial records in the system
• Print and mail banking records to external parties, including customers, various government agencies, and law enforcement agencies
• Open and sort return/incoming mails for scanning
• Complete requests within the established bank or regulatory deadlines.
• Maintain superior and courteous service to internal and external contacts
• Meet expectations in terms of speed, certainty, and efficiency of response
• Ensure work area is maintained in accordance with company standards
• Complete all assigned quality, regulatory and compliance trainings within deadlines to meet performance targets
• Operate various office and/or mechanical equipment including personal computer and photocopier
• Complete other duties as assigned and ensure all activities comply with internal standards and external regulations
• Promote an environment that supports diversity and reflects the company brand

What you will bring to this role:

• Strong English comprehension – candidate will need to understand legal lingo.
• 1 year administrative experience
• At least 1 year banking experience
• High school and/or post-secondary education or equivalent work experience
• Strong written and fluent verbal communication skills required in English
• A team player who possesses strong interpersonal and communication skills
• Ability to work in a fast-paced environment managing workflow across different lines of businesses/departments
• Ability to multi-task, and handle large volumes, tight turnarounds, and multiple deadlines – candidate will be working in a fast pace environment.
• Detailed orientated with good time management and organizational skills
• Ability to work independently with minimal direct supervision
• Excellent decision making and problem-solving ability with sound judgmental skills to identify and resolve problems
• Literacy in typing and basic understanding of Microsoft Office (Excel, Word, PowerPoint)
• A passion for continuously delivering an outstanding customer experience
• Consistently deliver a personalized, friendly & efficient service at all times
• Self-motivated with initiative to take on new and additional responsibilities
• May require the ability to lift up to 50 pounds

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Digital Analyst will join the Digital Reporting & Insights team in Canadian division, and actively contribute to the successful implementation and continuous development of the digital strategy across company’s consumer market business. Also, the Digital analyst supports the digital marketing team & stakeholders by providing them with insightful reports and in-depth analysis. This role requires a highly motivated individual who has a passion for digital analytics and data analysis that supports all aspects of the digital strategy and optimization. The incumbent will gather and analyze data, then package the results along with actionable recommendations for the optimal business decisions. The incumbent will also use his/her creative and analytical mind to drive results to the next level by analyzing digital user behavior through a continually maturing digital analytics environment. This individual will be responsible for measuring the effectiveness of digital initiatives for major company Consumer market digital properties. Applying strong digital, communication and analytical skills s/he will suggest improvements and help optimize digital strategies and tactical efforts.

What you will achieve in this role:

• Build and maintain reports to both gauge effectiveness and provide actionable insights on all digital initiatives to a variety of Consumer Solution teams.
• Collaborate with digital consultants to capture stakeholders’ business needs and translate them into actionable KPIs to help them achieve their desired business goals in the digital channels.
• Offer optimization recommendations for all digital user experience, ranging from mobile experience to personalization
• Provide actionable insights for digital initiatives using techniques such as multivariate and A/B testing methods
• Act as the key business support research for all analytics-related requests, working with team members to prioritize requests and meet stakeholder expectations
• Work with the Digital Services team to identify issues and opportunities to improve sales, retention and the online customer experience.
• Assist other team members with the testing & roll out of new analytics implementations and data governance across a wide array of company owned digital properties
• Continuously contribute to growth of digital marketing initiatives within the department and assist in achieving all goals and objectives set
• Contribute to the planning and execution of individual digital marketing communications as required and work with Project Managers, IS, Marketing and external suppliers to ensure all execution details, timing and budgets are met.
• Using Adobe Analytics, this individual must help Business partners extract relevant data points to help in the optimization of their digital strategy. As such, this individual should have a solid understanding of both DTM and the Adobe Analytics (formerly SiteCatalyst) product

What you will bring to this role:

• College or University degree / certification in mathematics or similar discipline At least 2 years’ experience working with an advanced real-time digital analytics system (i.e. Adobe Analytics, Adobe report builder, Adobe Work Space)•Knowledge of advanced digital analytics methodologies such as A/B and multi-variate testing, competitive analysis, surveys and market research.
• Three to five years of experience in using the Microsoft Office suite with expert level Excel skills.
• Two or more years of business analysis experience in large size companies with multiple functions / business units preferred.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

What you will achieve in this role:

• Responsible for management of the entire project lifecycle from project definition/scope through implementation.
• Develop project plan and drive project milestones.
• Employ project management methodologies and tools, like MS Project. Identify, coordinate, and manage resources and key stakeholders for project.
• Ensure effective change management occurs throughout the course of the project.
• Manage all communication plans, training and documentation.
• Deliver projects on time, at/under budget and within scope.
• Communicate project status to all stakeholders on a regular basis throughout the lifecycle of the project.
• Position requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis and problem-solving skills.
• Expert knowledge of MS Project, Excel, MS Word and Visio.
• 3-5 years of prior experience in project management is required.

What you will bring to this role:

• Jr/Mid level PM/Project Coordinator (5 years exp)
• Knowledge of PM Processes
• Handle daily tasks
• Agile Methodology a plus
• Strong Excel skills required

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client, a leader in the banking industry is seeking an HR Generalist to join their team for a 15-month contract. This is a hybrid role out of their downtown Toronto office. In this role, you will be responsible for performing HR-related duties on a professional level and will work closely with senior management. This position carries out responsibilities in the following functional areas including but not limited to payroll, benefits administration, compensation, employee relations, performance management, policies, procedures, recruitment, and onboarding.

Responsibilities:

• Administers the recruitment process (create job postings, schedule, and conduct interviews, create

offers, conducts reference checks, prepare new hire package).

• Consults with management regarding recruitment strategies, Handles temporary staffing, Conduct new hire orientation.
• Participates with management on project task forces, Organize and lead Pension Committee and

the Health & Safety Committee, Manage annual corporate company functions and Volunteer day,

Coordinates special projects as assigned.

• Provide support to employees in various HR-related topics such as leaves and resolve any issues

that may arise.

• Assists with processing payroll and benefits administration, Review and approve invoices for

payment and GBase.

• Work closely with immigration attorney to file extensions or perm filings for work permit visa.
• Identifies and analyzes HR related problems; conducts investigations and participates appropriately

to resolve issues; ensures the maintenance of adequate documentation.

• Assists in maintaining and implementation of human resource policies, procedures, and programs,

Participates in the preparation and maintenance of the employee handbook, Assists with the

coordination, preparation, and implementation of training programs.

• Handles performance reviews process, providing guidance for managers and employees,

Participate in annual Compensation process and prepares and reviews work spreadsheets.

• Participates in departmental meetings, Coordinates activities with other departments and staff of

other offices; anticipates, identifies/investigates, and resolves complex problems; responds

promptly to inquiries from other departments regarding HR related matters.

• Maintain employee files and records, Maintains records on sick leave, vacation and other

Absences, Complies with regulatory requirements.

• Prepare timely and accurate reports for management’s review, Maintain org chart, update and

maintain annual Authorization Memos and Job Description for all positions, Approves all

HR Reports.

• Handles terminations, exit interviews, organize outplacement counseling, and generate severance

package.

• Perform other HR duties as required and assigned.

Qualifications:

• 5+ years of HR experience
• 2+ years of generalist experience at a financial institution preferred.
• Bachelor's degree in Human Resources or related field or equivalent in related work experience.
• Knowledge of the basic principles and practices of human resources administration including recruitment, compensation, payroll, and benefits.

• Strong organizational skills including the ability to multi-task and manage deadlines effectively.
• Effective attention to detail and a high degree of accuracy.
• Strong leadership skills and work ethic.
• Advanced PC skills with proficiency in MS Office including MS Word, Excel, and PowerPoint.
• High level of confidentiality and accountability, ability to maintain confidential information.
• Effective oral communication - speaks clearly and persuasively in positive and negative situations; listens and gets clarifications; responds well to questions; participates in meetings.
• Strong team orientation - ability to work cooperatively across the organization to achieve shared goals. capable of working independently and in teams to accomplish the goals of the department/organization.
• Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time; supports office’s goals and values