Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Position Overview
This role provides administrative support to the National Group Disability organization with teams supporting our plan members across Canada through illness, recovery and return to work. The primary responsibility of this role is to use knowledge of practices and procedures to critically review external communications, upholding our privacy and confidentiality standards. This role will also involve documenting and making recommendations for the quality and correction of communications.
What you will achieve in this role:
• Reviewing and assessing risk for external communications to ensure we are in compliance with privacy protocols with adherence to client specific communication guidelines requiring attention to detail to prevent privacy breaches.
• Following up to reconcile inconsistent or inaccurate information using excellent communication to provide feedback to case managers and leaders when guidelines and expectations are not met for privacy and confidentiality and email content.
• Analyzing communications to document and track trends for continuous improvement.
• Handling group email inbox expeditiously to meet turnaround times while maintaining quality.
• Assist with other case management related administrative tasks - email communications, tool referrals, processing invoices etc.
What you will bring to this role:
• Post-secondary education (college or university level) is required
• Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, OneNote, OneDrive, Power Point), and Adobe
• Excellent attention to detail and accuracy
• Excellent organization, prioritization, and planning abilities
• Excellent written and oral communication skills
• Thrives in a fast-paced environment
• Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines
• Fast learner who is analytical, proactive, and takes initiative
• Ability to probe, investigate, apply critical judgement, problem solve and take ownership of discrepancies/issues and see through to resolution
• Able to collaborate and build relationships with tact and diplomacy with internal partners
• Able to work independently as well as within a team
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.