Description

**** Bilingual Role (French and English)******

Position Title: TDJP00051769 – Operations Officer II – Bilingual
# of positions: 1
Pay Rate: $25
Start Date: ASAP
Cost Center: 2265;
Business Unit: 4 - CPB Operations (S_0000761)
Duration: 8 month contract
Extension possible: yes
Conversion Possible: yes
Will they be working a rotational schedule: M to F 9 am to 5 pm,
Overtime or weekends required: Yes there may be
Work Location (Remote, Hybrid or Both?): 4720 Tahoe Boulevard
Mississauga
Ontario
CAN
L4W 5P2
3 days onsite, after 3 months training period
Training period will be onsite (3 months) and then move to Hybrid
Reason for opening: volume
Interviews: 1 interview
Training: up to 3 months
Parking: onsite, free
Supplier call: no
Possibility of any Additional Upcoming Furlough:


TIMELINES/IMPORTANT DATES:
• Manager Upcoming PTO
• Supplier Call: no
• Distribute Requisition: April 23rd
• Halting: April 24th
• Shortlist De-Brief: asap
• Target interview: asap
• Interview de-brief: asap



CANDIDATE PROFILE DETAILS:

Reporting to: Rahul
Working in a Team of: 14 people
Working in a Team of: 7 people
Culture of department: diverse, inclusive, pride in workmanship, great environment, supportive team/coaching

Personality style: Strong command of English language and communication skills. Ability to read lawyers instructors, speaking to branches, lawyers. Someone who has strong data entry/ attention to detail. Takes initiative. Not hesitant to reach out for questions or clarity. Always looking for next potential leaders.

Candidate Introvert/Extrovert: doesn’t matter
% of back office work vs telephone: 10 to 15% on the phone
Selling Points of Position: Opportunity to work for TD, experience with a Major Bank, potential to be hired on

Best Vs Average Candidate: Experience with data entry, pays attention to detail, speed/efficiency/productivity. Someone who can adapt to a busy queue. Someone who has in a background accounting, bookkeeping, previous experience in banking. If they have worked in a legal setting as they will understand the verbiage.
Strong team work, positive outlook.
How will performance be measured: Deliverables/ productivity/ verbal.



SUMMARY OF DAY TO DAY RESPONSIBILITIES:
- Maintenance team- various tasks. Tasks that will support maintenance of a mortgage discharge.
- Triaging solicitor request for mortgage statement
- Data entry into the mortgage tool
- Maintenance of security library
- Collect interest owed payments
- Applying payments to mortgages , closing those accounts, some manual accounting required
- Transferring money from accounts, balancing the GL accounts.
- Updating the systems.
-


MUST HAVE:
- Outlook
- Being able to navigate IT System issues
- Being able to troubleshoot
- Data Entry – 2 years
- Attention to details
- Accuracy
- Banking/FI/Bookkeeping experience
- Strong communication
- Customer Service experience
- Meet SLA’s
- Reliable
- Team player


NICE TO HAVE:
- Real estate background
- Legal background/law students
-

DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?
- Short term contracts
- No jumping around
- Can’t be involved in sale of mortgage as it would be a conflict of interest for the business

EDUCATION: Post Secondary Diploma/Degree

Job Overview:
• Ensuring Service Level Agreements (SLAs) and deadlines for settlement dates are met and payouts
of the customer’s products are completed in a timely and efficient manner.
• Investigate of payments made by customers towards their Mortgages, Home Equity Line of Credits
and Bridge Loans.
• Reviewing and understanding the customer's mortgage conditions.
• Examine and verify that client request letters from banks, credit unions, and other financial
institutions that have been received must adhere to all bank rules and regulation.
• Collecting crucial client data from solicitors and checking client property lien and property charge
paperwork to make sure that the information given is accurate.
• Verifying the funds received from solicitors and other financial institutions and approving payouts
for secured products or facilities such mortgages, home equity lines of credit, and bridge loans.
• Recognize and put into practice the bank's operational rules and processes and making sure the
required precautions are taken to support the correctness of all daily client and partner transactions.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a range of analytical and/or operational process support within a defined functional area. 

Develop and maintain knowledge of relevant regulations as well as existing and emerging AML regulatory reporting requirements, ML/TF, BSA, Sanctions, and ABAC risk across the business.

What you will achieve in this role:

• Act as a key resource or representative by providing technical subject matter expertise/analysis or operational process support on Regulatory reporting, AML/ATF.

• Contribute to the identification, and implementation of new products, operating workflow, additional services / products / applications, or operational efficiencies.

• Ensure reports are filed in accordance with regulatory requirements.

• Develop and execute on reporting functions, AML, Sanctions/ABAC and/or produce consolidated or aggregated reporting as appropriate.

• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Reviewing data discrepancy/incompleteness alerts for potential remediation.
• Read source documents such as book of record systems, physical documents and enter correct data in specific data fields on reporting systems using keyboards/computers/applications.
• Compile, sort and verify the accuracy of data before it is entered and accurately record customer/client/transaction date.
• Locate and correct data entry errors and/or report them to supervisors/partners within SLA.
• Compare data with source documents and/or re-enter data in verification format to detect errors.
• Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
• Interact with partners by responding to requests in an effective and timely manner.

What you will bring to this role:

• 1-2+ years of operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience

• Previous corporate / financial industry experience

• Self-driven and motivated to learn

• Able to work independent but also work as part of a team

• Computer savvy and quickly learns internal systems

•  Advanced knowledge in computer applications and Microsoft Office specifically Excel

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

What you will achieve in this role:

• Filing and fulfilling requests related to securities and customer files for commercial banking customers.

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

• Identify opportunities to improve service delivery

• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

• Interact with partners by responding to requests in an effective and timely manner.

What you will bring to this role:

• 1 year data entry experience in securities, delivering files, updating trackers

• Previous work with SLAs, able to work in a fast-paced environment

• Ability to adhere to strict deadlines and handle high volumes of work

• Excellent organizational and time management skills

• Attention to detail is crucial

• Able to work a physical role such as filing, walking, pushing carts

• Experience in MS Suites specifically Outlook and Excel (filling out cells)

• Strong written and verbal communication skills

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client, is seeking a part-time Receptionist for a 1-month contract, with the possibility to extend. This is an onsite position out of their Winnipeg office, Monday-Friday in the mornings or afternoons, with potential for additional hours. In this position you will be responsible for providing a professional and friendly front line reception experience to colleagues and guests over the phone and in person. You will also perform a variety of administrative duties, maintain databases and records, and maintain positive relationships with the executive and staff, members of the Board, clients, and third-party vendors.

Responsibilities:

• Greet clients on the phone and office in a friendly and inviting way.
• Efficiently triage and transfer incoming calls.
• Respond to client inquiries and complaints, receiving incoming/forwarded phone calls in a professional manner, taking, and distributing messages.
• Record and activate voice messages for holidays and office closures.
• Manages Outlook meeting room calendars.
• Engage in conversation, determine who guests are meeting, and announce their arrival to the appropriate person.
• Handle complaints following compliant handling procedures.
• The go-to person for all queries related to the Office.
• Receive all incoming/outgoing couriers and monitor courier/fax logs.
• Process and sort all incoming and outgoing Canada Post Mail.
• Ensure postage is allocated to appropriate cost centers.
• Maintain and download funds to postage meter.
• Place service calls for issues with postage and mail inserter machine.
• Prepare and print shipping labels and envelopes on request.
• Distribute and provide appropriate notice of all incoming courier and Canada post mail to the correct area in a timely manner.
• Maintain the reception desk in a tidy and presentable manner. Ensure all pamphlets and bulletins are available and replenish as required.
• Offer and serve refreshments to visitors and keep coffee stations stocked with cups, glasses, water, etc.
• Monitor, maintain and order office/coffee supplies inventory and review and approve their supply acquisitions.
• Receive incoming invoices, validate to budget detail and prepare payment coding instruction details for Accounts Payable, ensuring proper signatory authorizations.
• Report building issues to Property Management/Corporate Office Facilities Department.
• Update, distribute and manage internal contact information.
• Issue and maintain visitor, key logs.
• Escort third party vendors

Qualifications:

• Post-secondary education and/or learning courses preferred.
• Minimum 1 years of proven experience in Administrative/Receptionist role
• Experience with multiple phone lines
• Strong work ethic portrays a team player and a “can do” attitude at all times.
• Approach interactions with friendly, cooperative and customer service focus attitude.
• Exceptional time management skills with the ability to switch tasks effectively while staying organized.
• Exceptional communication skills, both verbal & written including the ability to remain flexible and calm in high pressure or continually changing situations.
• Ability to work independently, handle multiple tasks, set priorities and schedule; handle our fast-paced environment and meet deadlines.
• Strong communication skills and confidence to liaise with all levels of the organization as well as external suppliers/customers.
• Ability to make independent decisions and resolve challenges.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to work effectively with little or no supervision and takes personal responsibility.
• Handle sensitive and/or confidential documents and information.

Our client, a leader in the banking industry is seeking a Pension Payroll Administrator to join their team for a three month contract with the potential to extend. If you have 1-2 years of experience working as a part of a payroll team this could be the perfect opportunity for you to work with an amazing team. 

This is an onsite position located in downtown Vancouver. The hours are 8:00am-4:30pm Monday to Friday.  The hourly rate for this role is between $30.00 - $33.00 an hour dependent on experience.

Responsibilities:

• Support pension funds with beneficiary payments and retirement payments
• Setting up new payees, withholding taxes, understanding of provincial codes
• Entering, dating and reviewing documents
• Double checking and reconciling payroll
• Providing support for working through cost of living adjustment administration
• Suggest process improvements and feedback
• Administer cancelations and adjustments into a payroll system

Qualifications:

• 1-2 years of experience working in a payroll department
• Post-secondary education in a related field

• Proficiency in MS office (specifically Excel)
• Strong attention to detail
• Post secondary education specializing in accounting or business administration
• Excellent written and verbal communication
• Ability to work well both individually and as part of a team

Hi Everyone,

I have a new position for Thales. They are looking for Accounts Payable Clerk (27698165). This will halt on Wed, Nov 8^th at 12pm.

For the submission I will require (send submissions to Diana)

• Original resume including full contact information 
  • Month + year of work experience and education completion must be included
• Selling summary
• Candidate’s full legal name (first, last)
• Ensure they can pass the criminal and credit checks during onboarding

Job ID: ____. See position details below to distribute to potential candidates.

Hello

Please see new position details below for Thales and confirm if you are interested in applying by responding to the below bullets:

1. I, _________________________, hereby give Robertson & Company Ltd. / Prime Hires the exclusive right to represent me for a Bilingual Accounts Payable Clerk (27698165) with Thales at $27.79/hr rate in a T4 engagement. Any other company which submits my name or resume for such assignments during this period has done so without my authorization and consent.

2. Full legal name (as it appears in legal documentation) Frist: __________________ | Middle: __________________ | Last: __________________
3. Notice period required (ASAP, 1 week, 2 weeks, etc.):
4. Are you legally permitted to work in Canada:
5. Have you travelled outside of North America within the last 14 days? If so, where?
6. Do you have any upcoming vacation planned?  If so, what are the dates:

Complete the below only if you have previously worked at Thales:

7. Tenure Dates (Start and End Date of the Recent THALES Assignment/Employment - Month/Year):
8. Location worked at Thales:
9. Company Name of Third Party entity/Agency (THALES)  
10. Previous THALES Manager (if available):
11. Full-Time Employee or Contingent Worker at THALES (if available):
12. Any Family member working at Thales? If yes, please share details.

Position: Bilingual Accounts Payable Clerk

Contract Period: 11/20/2023 to 05/20/2024

T4 Pay Rate: $27.79 / hr

Work Location: 6650 Saint-Urbain Street, Montreal, QC, H2S 3G9 (Hybrid role, 3 days from office and 2 days WFH)

Hours: (8hrs Mon-Fri) Normal office hours

Clearance Requirements: Security clearance and controlled goods are needed for this position

Job Description:

The AP / AR Clerk is responsible for providing financial and administrative in order to ensure effective, efficient and accurate financial and administrative operations

KEY JOB FUNCTIONS

Perform the day to day processing of accounts payable and receivable  transactions to ensure that accounts payables are maintained in an effective, up to date and accurate manner

Main Activities:

• Verify invoices and requisitions for goods and services
• Verify that transactions comply with financial policies and procedures
• Verify the payments proposal done by Infosys
• Verify expense reports and make sure that it comply with company Travel Policy
• Verify coding and obtain signatures
• Verify discrepancies by and resolve clients’ billing issues
• Maintain optimal aging of Accounts Payable.
• Ensure effective communication with the Buyers and the Quality team to drive timely resolution of invoice processing delays in relation to inventory receipts, PO issues and vendor disputes.
• Manage, communicate and resolve all queries in a timely manner.
• Participate actively in clearing open items, advanced payments GL account, GRIR and other accounts during the month-end process.
• Complete monthly supplier statement reconciliations of specified key suppliers and any others that need to be done.
• Prepare month-end journal entries and ensure completeness of accruals.
• Prepare monthly balance sheet reconciliations on Accounts Payable related accounts to ensure completeness, accuracy and validity
• Process accounts and incoming payments in Compliance with financial Policies and procedures
• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Facilitate payment of invoices due by sending bill reminders and contacting clients
• Generate financial statements and reports detailing accounts receivable status
• Evaluate and reconcile diverse financial operations, inspect and confirm sources documents, including invoices and expense vouchers, to affirm commitments and post suitable records
• Render assistance to other departments in organizing requests for diverse business units for customers and regulators
• Perform analysis of accounting systems, observe any flaws, and give suggestions for improvement
• Monitor and collect past due intercompany accounts receivable.
• Coordinate and support to INFOSYS during the process of transferring accounts payable.
• Provide continuous input into system/process improvement.

Skills:

YEARS OF EXPERIENCE :

• Between 3-5 years related experience in a fast-paced, multinational environment, French speaking is a must
• Basic accounting coursework combined with related financial and administrative experience

SPECIFIC EXPERIENCE : 

• Experience with large complex and technical businesses an asset
• Strong ERP experience – SAP preferred
• Advanced proficiency with Excel, Access, Word
• High conceptual and analytical abilities
• Strong communication and inter-personal skills
• Customer focused and results oriented
• Sound initiative and ability to work with minimum supervision
• Strong time management skills with a successful work history of managing tight deadlines
• High energy and drive

Education:

• Undergraduate degree (Highschool/GED) in Business/Finance or equivalent
• Basic accounting coursework combined with related financial and administrative experience

YEARS OF EXPERIENCE :

Between 3-5 years related experience in a fast-paced, multinational environment, French speaking is a must

SPECIFIC EXPERIENCE :  

• Experience with large complex and technical businesses an asset
• Strong ERP experience – SAP preferred
• Advanced proficiency with Excel, Access, Word
• High conceptual and analytical abilities
• Strong communication and inter-personal skills
• Customer focused and results oriented
• Sound initiative and ability to work with minimum supervision
• Strong time management skills with a successful work history of managing tight deadlines
• High energy and drive

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

This role consists of processing client level requests ranging from simple non-financial changes to more complex financial changes. In addition to system work, the plan design analyst strives to become a system expert and help the business brainstorm client requests. Finally, the plan design analyst is also responsible for onboarding new business and maintain client contracts, engaging with regulatory bodies when required.

What you will achieve in this role:

• Executing a diverse range of client requests that require working in our administrative system

• Updating client contacts and filing documents with regulatory bodies as necessary

• Maintain a shared inbox and manage incoming workflow and assignment

• Engage openly and constantly with our partners and within the team

• Strive to continually create efficiency and identify opportunities for change

• Participate in large projects and act as a representative for the team

What you will bring to this role:

• Post-secondary school or equivalent work experience

• High attention to detail and strong sense of ownership

• High level of professionalism and interpersonal verbal and written communication skills

• Ability to handle sensitive information in a confidential and professional manner

• Excellent organization skills, with the ability to prioritize under changing circumstances and consistently produce work that is within standard and of high quality

• Ability to identify workflow, systems and procedural challenges or enhancements and escalate issues appropriately

• Ability to work with a variety of PC based applications, specifically Excel

• Confident, collaborative, team player who works well independently

• Recommending and documenting procedural improvements and best practices to improve operational effectiveness

• Ability to motivate and positively influence others

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Field Services Technician

6 month Contract with Potential to Extend

$27.00/hr + 4% vacation pay and personal time

Rotating shifts (shift premiums offered):

7 am to 3:30 p.m., 2:30 p.m. to 11:00 p.m. and 10:00 p.m. to 6:30 a.m.

**Must have valid G license and clear driving record**

Office based in Etobicoke

Our client, a leader in transportation services is seeking a Field Services Technician responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. The right candidate for this position will independently manage all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for devices and systems based on documented processes and procedures. They will also be responsible for developing and maintaining a high level of customer satisfaction throughout the service delivery process.

Responsibilities:

System installations, including system hardware, electrical connections and sub-assemblies (parts).

§ Setting up equipment and components

§ Performing site inspections of installations

§ Providing commissioning support both pre-installation and post-installation

§ Supervising, participating in and reporting on tests performed in the field

§ Providing warranty and post-warranty support

Perform quality checks and full functionality tests on all systems.

§ Supervising and/or performing all tests required by contract

§ Scheduling and/or performing preventative maintenance work

§ Providing documentation and logs of all preventative work

Repair, troubleshoot, modify and test equipment.

§ Repairing subassemblies at a workbench

§ Scheduling maintenance work

§ Tracking defective parts, shipments and repairs

§ Performing upgrades on equipment

§ Preparing repair reports

§ Providing extensive quality support during all phases of device testing

Provide coaching and support for customer personnel.

§ Introducing the customer to the organization’s offerings which can improve efficiencies and operations

§ Supporting staff on both the use and functions of all equipment

§ Demonstrating recommended maintenance procedures using hands-on methodology

Provide on-call support as required

§ Covering scheduled on-call rotations providing on-site emergency service with short notice

§ Responding to customer troubleshooting calls

Maintain accurate, ethical reporting of appropriate business documents.

§ Updating service delivery systems as required

§ Service activity follow-up

§ Activity-based time reporting

§ Timely completion of installation and related reports

§ Managing email communications

§ Timely and accurate submission of expense reports

Qualifications:

§ Must always maintain a valid driver's license per the company policy

§ HS Diploma or equivalent

§ 2-4 Years or more relevant experience in the installation, maintenance and repair of electromechanical equipment

§ Has the ability to stand, squat and bend for prolonged period of time

§ Proficient in handling small parts and tools

§ This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.

Our client, a leader in transportation services is seeking a Field Services Technician responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. The right candidate for this position will independently manage all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for devices and systems based on documented processes and procedures. They will also be responsible for developing and maintaining a high level of customer satisfaction throughout the service delivery process.

Rotating shifts (shift premiums offered):

7 am to 3:30 p.m., 2:30 p.m. to 11:00 p.m. and 10:00 p.m. to 6:30 a.m.

**Must have valid G license and clear driving record**

Office based in Etobicoke

Responsibilities:

System installations, including system hardware, electrical connection s and sub-assemblies (parts).

· Setting up equipment and components

· Performing site inspections of installations

· Providing commissioning support both pre-installation and post-installation

· Supervising, participating in and reporting on tests performed in the field

· Providing warranty and post-warranty support

Perform quality checks and full functionality tests on all systems.

· Supervising and/or performing all tests required by contract

· Scheduling and/or performing preventative maintenance work

· Providing documentation and logs of all preventative work

Repair, troubleshoot, modify and test equipment.

· Repairing subassemblies at a workbench

· Scheduling maintenance work

· Tracking defective parts, shipments and repairs

· Performing upgrades on equipment

· Preparing repair reports

· Providing extensive quality support during all phases of device testing

Provide coaching and support for customer personnel.

· Introducing the customer to the organization’s offerings which can improve efficiencies and operations

· Supporting staff on both the use and functions of all equipment

· Demonstrating recommended maintenance procedures using hands-on methodology

Provide on-call support as required

· Covering scheduled on-call rotations providing on-site emergency service with short notice

· Responding to customer troubleshooting calls

Maintain accurate, ethical reporting of appropriate business documents.

· Updating service delivery systems as required

· Service activity follow-up

· Activity-based time reporting

· Timely completion of installation and related reports

· Managing email communications

· Timely and accurate submission of expense

Qualifications:

· Must always maintain a valid G driver's license per the company policy

· HS Diploma or equivalent

· 2-4 Years or more relevant experience in the installation, maintenance and repair of electromechanical equipment

· Experience in warehouse administration

· Has the ability to stand, squat and bend for prolonged period of time

· Proficient in handling small parts and tools

· This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.

Employment Details

• Full-time, Permanent
• Competitive salary plus bonus, benefits and RRSP matching contribution