We are looking for an experienced Receptionist who will look after the administrative duties involved with scheduling clients, appointments, file management We’re looking for person who can thrives in a fast paced, multifaceted environment and is looking to grow within our company. This is for 2 weeks with potential to extend as it is covering a short term leave for the client.

The compensation for this role is $23.00/hr

Position Overview:

• Greet and welcome clients upon arrival in person or on the phone; answering or referring inquires.
• Answering emails, and text messages quickly and efficiently
• Optimizes clients’ satisfaction
• Keeps client appointments on schedule by notifying departments
• Answering clients’ questions and maintaining reception area
• Maintains client file by obtaining, recording, and updating personal information.

Skills:

• Must be able to multi task easily with comprising performance or attitude
• Provide excellent customer service
• A warm, friendly personality
• Excellent communication and problem solving skills
• Be motivated, a positive attitude and be completely dependable
• Strong multi-tasking skills and quick learner for computer skills using a Customer Relationship Management (CRM) system

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Responsible in assisting the department with the high volume of tasks.

What you will achieve in this role:

 • Compiling and filtering data to assist the Deposit & Payments department.

What you will bring to this role:

• High-school diploma

• Bilingual medium or higher level required spoken - French & English
• Knowledge in Data recollection

• Can multitask between 2-3 applications
• Able to work onsite - 4 days a week
• Basic/Medium knowledge with Excel to compile/filter data.

• Experience using Microsoft Outlook & Teams

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Sponsorships is responsible for all assigned project management tasks supporting the North American sponsorship portfolio, ensuring that initiatives are well-executed, on-brand, delivered on time and within budget. Other duties include assistance in sponsorship activation support, general administrative tasks and meeting coordination.

What you will achieve in this role:

Sponsorship Coordination - 60%
 • Coordinates sponsorship strategies, within the context of the brand and business needs, and with special consideration to brand management, reputation management, diversity, community and regional integration, Canada and US board commitments and client requests
 • Assists with all aspects of sponsorship activations
 • Prepares briefing materials as needed for executives and other internal partners
 • Actively shares and collaborates with North American sponsorship team to expand “best practices” and successful strategies

Project Coordination - 15%

 • Participates in regular property and team status meetings and assist with reporting progress vs. plan on assigned campaigns as requested
 • Facilitates approval by appropriate parties and manages timelines and development of sponsorship tactics
 • Works with internal partners (social, brand advertising, community giving) to facilitate timely delivery of all materials
 • Facilitates tracking of legal, compliance and marketing reviews
 • Ensures all materials are produced on-time and on-budget

Relationship Coordination – 20%

 • Builds and maintains effective relationships with internal and external stakeholders including key partners and organizations
 • Supports senior executive requests for hospitality and high-end client entertaining

Analysis & Measurement – 5%
 • Assists in oversight and management of Canadian sponsorships budget
 • Monitors results and produces reports for all properties in assigned portfolio

What you will bring to this role:

• Minimum of 2-3 years sponsorship or relevant experience
• Business, marketing degree, diploma or equivalent
• Understanding of sponsorship marketing principles as well as knowledge of the marketing, advertising and/or communications development process
• Solid understanding of analytical tools and approaches
• Budget management experience an asset
• Team and/or creative agency experience a plus

• Self-starter, organized with attention to detail
• Creative problem-solving skills and strong interpersonal skills essential
• Ability to manage relationships across different levels of the organization
• Ability to make strong oral and written presentations and contribute effectively to a team environment
• Demonstrated ability to meet deadlines and work under pressure
• Strong analytical and critical-thinking skills
• This position requires good knowledge of English to interact, support and/or provide services to clients, employees and/or partners who do not speak French and who are located in Quebec and/or outside of Quebec.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Performs a variety of administrative tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

What you will achieve in this role:

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Analyzes data and information to provide insights and recommendations.
• Leads the planning, coordinating, and implementing department events.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed

What you will bring to this role:

• Typically, between 2-3 years of experience in an administrative support function and post-secondary degree in related field of study desirable
• Specialized knowledge (onboarding and offboarding, Service Now experience)
• Proficient in Microsoft Office (Outlook, teams, word, and Excel)
• Good verbal & written communication skills
• Good organization skills

• Good collaboration & team skills
• Good analytical and problem-solving skills

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is seeking an Accounts Receivable Specialist to join their team on a permanent basis. The successful candidate will be based in their Pickering office, joining our highly successful finance team and will be a responsible for the Accounts Receivable Cycle and Collections. The individual must be independently motivated, detailed oriented and have strong organizational skills. Exceptional written and verbal communication skills are essential for this position. Above average Knowledge Excel and Word is essential. Proficiency in French would be a strong asset.

Responsibilities:

• Daily cash receipts
• Collection calls
• Investigate and resolve all customer enquiries and issues
• Maintaining the ERP customer database
• Process Customer Credit Applications
• Process credit card transactions
• Process EDI or portal files
• Create & Post Journal Entries
• Prepare and submit Weekly and Monthly reports
• Maintaining the accuracy of the accounts receivable sub-ledger
• Bank and other GL account Reconciliations
• Assist with various initiatives and projects relating to Accounting

Required Experience

• Bilingual – English & French
• More than 2 years in A/R and collections
• Good credit and collection practices
• Above average skill in Excel
• Excellent communication and networking skills both written and oral.
• Can work both independently and in a team environment.
• Quick learner
• Detailed oriented individual
• Great time management and organizational skills

Required languages

• English
• French – considered an asset

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

This role provides administrative support to the National Group Disability organization with teams supporting our plan members across Canada through illness, recovery and return to work. The primary responsibility of this role is to use knowledge of practices and procedures to critically review external communications, upholding our privacy and confidentiality standards. This role will also involve documenting and making recommendations for the quality and correction of communications.

What you will achieve in this role:

• Reviewing and assessing risk for external communications to ensure we are in compliance with privacy protocols with adherence to client specific communication guidelines requiring attention to detail to prevent privacy breaches.

• Following up to reconcile inconsistent or inaccurate information using excellent communication to provide feedback to case managers and leaders when guidelines and expectations are not met for privacy and confidentiality and email content.

• Analyzing communications to document and track trends for continuous improvement.

• Handling group email inbox expeditiously to meet turnaround times while maintaining quality.

• Assist with other case management related administrative tasks - email communications, tool referrals, processing invoices etc.

What you will bring to this role:

• Post-secondary education (college or university level) is required

•  Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, OneNote, OneDrive, Power Point), and Adobe

•  Excellent attention to detail and accuracy

•  Excellent organization, prioritization, and planning abilities

•  Excellent written and oral communication skills

•  Thrives in a fast-paced environment

•  Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines

• Fast learner who is analytical, proactive, and takes initiative

•  Ability to probe, investigate, apply critical judgement, problem solve and take ownership of discrepancies/issues and see through to resolution

•  Able to collaborate and build relationships with tact and diplomacy with internal partners

•  Able to work independently as well as within a team

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Securities Advisor Services team is seeking dynamic fluent in English candidates, capable of working within a team of Specialists in Customer Service for individual Investment products.

What you will achieve in this role:

• Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures.

• Providing an outstanding customer experience, accurately and professionally.

•  Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems.

•  Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits.

What you will bring to this role:

• Previous Customer Service experience

• Punctuality and Attendance is critical

• Great attitude, high energy and empathy

• Always looking for ways to enhance the customer’s experience

• Technical knowledge in navigating software and multiple applications

•  Attention to Detail

•  Effective Listening Skills, has the ability to understand questions and/or to probe for additional information or clarification to gain understanding

•  Questioning and Innovating

•  Ability to multitask

•  Ability to learn and apply new knowledge

•  Able to work in a very structured environment

•  Teamwork and collaboration

•  Ability to work in a fast-paced environment

•  Able to accept regular coaching feedback and apply improvements suggested

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

What you will achieve in this role:

• Review the funding package for accuracy.  Ensures that banking details are correct, review debits and credits, adhere to strict SLAs.

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Identify opportunities to improve service delivery.

• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

• Interact with partners by responding to requests in an effective and timely manner.

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

• Support the timely and accurate completion of business processes.

• Actively review internal processes/activities and provide ideas for process improvement.

• Investigate and escalate non-standard or high-risk activities as appropriate.

What you will bring to this role:

• High school diploma with relevant work experience

• 1+ years previous work in a fast-paced environment with strict adherence to SLAs

• Tech savvy, able to work with various programs, navigate and be comfortable using a computer

• Proficient in Excel, intermediate level of knowledge

• Innovative – eager and willing to learn

• Works well independently and in a team setting

• Able to manage their desk with minimal supervision

• Detail oriented and organized

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Responsible for the timely and accurate processing of transactions.

What you will achieve in this role:

• Processing transactions accurately and on time.

• Escalate processing issues where necessary to ensure a high level of service is maintained.

• Follow firm and industry regulations and operating practices.

• Identify opportunities to improve service delivery and support process improvement initiatives.

• Prioritize and manage own workload to meet SLA (Service Level Agreement) requirements and availability for Overtime as required.

• Flexibility and availability towards team to manage seasonal volumes.

• Reviewing client related forms.  Ensure information provided is correct then enter information into the business’ system.

• Must be able to comprehend and understand the regulatory forms.

What you will bring to this role:

• High school diploma or GED required, post-secondary would be an asset

• 2-3+ years working experience preferably in corporate finance/banking environment

• Solid computer skills are required. Proficient with computer applications, such as Microsoft Word and Excel. Working with excel spreadsheets.

• Tech-savvy – quick learner and able to pick up on internal systems

• The successful candidate must be able to work well independently and as a part of a team

• Must possess excellent organizational skills to successfully manage volumes and work efficiently

• Excellent communication skills, both verbal and written are essential.

• Must be accurate, resourceful and have a willingness to learn

• Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced, deadline-oriented environment

• Analytical skills, able to comprehend regulatory forms

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Securities Advisor Services team is seeking dynamic Bilingual candidates, capable of working within a team of Specialists in Customer Service for individual Investment products.

What you will achieve in this role:

• Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures

• Providing an outstanding customer experience, accurately and professionally

• Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems

• Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits

What you will bring to this role:

• Previous Customer Service experience

• Bilingual – Fluent in English and French (MANDATORY)

• Punctuality and Attendance is critical

• Great attitude, high energy, and empathy

• Always looking for ways to enhance the customer’s experience

• Navigation of software and multiple applications

• Attention to Detail

• Effective Listening Skills - can understand questions and/or to probe for additional information or clarification to gain understanding.

• Questioning and Innovating

• Ability to multitask.

• Ability to learn and apply new knowledge.

• Able to work in a very structured environment.

• Teamwork and collaboration

• Ability to work in a fast-paced environment

• Able to accept regular coaching feedback and apply improvements suggested

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.