Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Office Clerk to join our client.

Contract Dates: 8 months

Pay Range: $24.50 per hour

Business Hours: Monday to Friday

Job Responsibilities:

• Ensure payment dates adhere to legislative due dates to minimize penalties for late payments
• Set up payments on Tax filing service or government revenue authority websites and obtain appropriate approvals
• Follow up on approvals as necessary to ensure payments are completed on time
• Provide monthly payment forecasts and confirmation of actual payments to Treasury to manage cash flow requirements and avoid overdraft charges
• Deposit cheques received, and track cheques expected from tax authorities and notify Treasury of expected and actual deposits
• Create accounting entries for government cheques and direct deposits (cash accounting)
• Fill out tax forms related to certain tax payments
• Update authorizations to tax accounts with the tax authorities
• Act as the Electronic Services Manager for Quebec’s ClicSEQUR platform which is used by multiple companies and functions within the Manulife group of companies
• Obtain approval for payment of vendor invoices and submit requests for payments to accounts payable using Manulife payment software (ezPay, Ivalua) (including appropriate accounting entries)
• Coordinate department equipment and access requirements for new and existing staff and other ServiceNow requests

Experience & Qualification Requirements:

• 5-7 years of experience - Proven office management, or administrative experience
• 5-7 year of experience - Proficiency with Microsoft Office applications including SharePoint and OneNote
• Prioritize tasks and meet deadlines with accuracy and consistency is a requirement
• Adept at learning and using a variety of software and web applications
• Demonstrated aptitude for learning unfamiliar technology and software applications

Personal Attributes:

• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Strong communication skills are required - ability to communicate effectively including effective interaction and expectation management, as well as strong interpersonal skills for inquiry and dialogue
• Capable of working independently, as well as collaboratively with a team in an environment of rapid change

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.

Contract Dates: 12 months

Pay Rate: $19 per hour

Business Hours: Monday to Friday

Job Responsibilities:

• Ticket based system (requests come in)
• Action items in various systems based the requests
• Running of reports of systems for quality control checks

Experience & Qualification Requirements:

• 1 to 2 years’ experience in Excel (macros)
• 2 years’ experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Email experience- correspondence
• Ability to work independently, as well as part of a team
• Knowledge of Global and WSS platforms would be an asset

Personal Attributes:

• Detail oriented
• Verbal & written communication skills
• Organization skills

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Claims Examiner – Administrative to join our client.

Contract Dates: 6 months

Pay Rate: TBD

Business Hours: Monday to Friday

Job Responsibilities:

• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Acknowledges receipt of new claims and request outstanding information for new claims, incomplete claims and approved claims to support processing and monitor ongoing to ensure all information is received.
• Sets up new incoming claims in the appropriate system for reported claims as required based on the client need & product requirements and send out applicable acknowledgement letters.
• Advises POS for Agency claims when a death occurs to stop premium payments.
• Manages daily cheques for group claims by printing off cheque run information and distributing it to appropriate internal stakeholders.
• Scans identified claim files as part of front-end imaging.
• Provides business partners with monthly copy of the expense payment report.
• Answers incoming calls by policyholders, brokers, agents, beneficiaries, and claimants in an efficient and effective manner delivering the desired client experience by assisting with general questions and initiating claims forms for all products.
• Answers administrative questions from Group policyholders, insured’s, brokers, third part administrators and claimants.

Experience & Qualification Requirements:

• 2-3yrs relevant experience
• Knowledge of insurance products, contracts and benefit plans (all individual, disability and group products).
• Previous experience with Life and Critical Illness insurance a strong asset
• Previous customer call centre experience is preferred.
• Stakeholder management
• Professional demeanor and email etiquette
• Proficient in MS office
• Experience with claims management systems and/or Alias an asset
• Previous banking experience an asset

Personal Attributes:

• Multitasking
• Detail oriented
• Time management and experience working in high volumes
• Fast learner and independent worker
• Verbal & written communication skills
• Organization skills
• Collaboration & team skills
• Analytical and problem-solving skills

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Mail Administrator to join our client.

Contract Dates: 5 months

Pay Rate: $19.86 per hour

Business Hours: Monday to Friday

Job Responsibilities:

• Responsible for accurately and efficiently managing all incoming and outgoing Advisor mail for the US Division Mail Services operation.
• Provide accurate handling, sorting, scanning and indexing of incoming mail for the US Division as well as handling all outgoing mail through the Fulfilment Centre.
• Ensure quality customer service and support to the Admin Group through the business unit initiatives and production.
• Will be held accountable to service levels determined by the Business Unit’s requirements and standards.
• Receive, open (as applicable), sort, prep, scan and index all incoming mail, output and courier to the various business units within the US Division. As well as preparing, sorting and ship all outgoing mail and couriers.
• Responsible for the final processing of all troubleshooting mail, which involves a higher level of knowledge and skill. As well as processing inbound bulk mail, stats and daily workflow.
• Responsible for training all new staff within the Imaging and Fulfilment center.

Experience & Qualification Requirements:

• 1 year of experience with Imaging and Indexing systems
• Proficient in Microsoft Office and Outlook
• Ability to meet the physical requirements of the job. Some heavy lifting is required up to 20lbs, individual will be on their feet 4 hours a day.
• Previous experience working with mailing equipment, folder inserters, postage meters.
• Previous experience with scanning, indexing and mail sorting

Personal Attributes:

• Precise communication skills, both verbal and written
• Attention to detail
• Strong Analytical and Problem-Solving skills - a demonstrated ability to manage change

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual Administrative Assistant to join our client.

Contract Dates: 6 months

Pay Range: $22 to $25 per hour

Business Hours: Monday to Friday

Job Responsibilities:

• Support and facilitate client transfers between advisors
• Open and set up client accounts
• Follow up on transfers
• Additional tasks include, policy review, escalation management
• Primary focus on opening client accounts and transfers

Experience & Qualification Requirements:

• Bilingual - French & English
• 1-3 years previous banking operations experience; involved in account openings
• Proficient in Microsoft Excel and Word
• Savvy with technology and data
• Experience in escalations and policy review
• Previous customer service experience

Personal Attributes:

• Motivated to learn
• Interest in learning platforms

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled data entry clerk to join our client.

Contract Dates: 9 months

Pay Rate: TBD

Business Hours: Monday to Friday

Job Responsibilities:

• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
• Compile, sort and verify the accuracy of data before it is entered.
• Locate and correct data entry errors or report them to supervisors.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Maintain logs of activities and completed work.

Experience & Qualification Requirements:

• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and Excel.
• Completion of a speed and accuracy data entry test (May be required).
• Education – High school diploma or GED required.
• 5-7 years related experience required.

Personal Attributes:

• Attention to detail
• Verbal and written communication skills and interpersonal skills
• Organized and ability to multi-task

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Data Entry Clerk to join our client.

Contract Dates: 12 months

Pay Range: $22 to $25 per hour

Business Hours: Monday to Friday

Job Responsibilities:

• Provide business management related research, evaluation, operational, reporting and / or analytical support in a timely manner.
• Develop and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate.
• Conduct regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/ initiatives within assigned business management area.
• Support the development of presentations/communications and dissemination of information.
• Coordinate relevant processes/meetings/events that impact a broad area.
• Understand department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope.

Experience & Qualification Requirements

• MS Office suite (Excel / Outlook)
• Analyze, research, organize and prioritize work while meeting multiple deadlines.
• Process and handle confidential information with discretion.
• Exercise sound judgement in making decisions.
• Nice to have banking experience

Personal Attributes:

• Effective communication skills – both written and verbal
• Work successfully as a member of a team as well as independently.

****ALL CANDIDATES MUST COMPLETE A FULL BACKGROUND CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled AML Operations Rep to join our client.

Contract Dates: 1 year

Pay Rate: $23.25 per hour

Business Hours: Monday to Friday

Job Responsibilities:

• Performs a variety of AML information gathering activities as a part of AML regulations.
• Provides support of AML related activities and transactions to resolve business issues.
• Reviews banking transactions to ensure they are within the bank and regulatory thresholds and guidelines.
• Forwards unusual transactions and supporting information for further review.

Experience & Qualification Requirements:

• Knowledge of Bank Secrecy Act and Currency Transaction Report requirements.
• Ability to use/learn current technology and software applications related to position.

Personal Attributes:

• Good organization skills to handle multiple tasks in a fast-paced environment.
• Ability to work independently, exercise sound judgment, and detail oriented.
• Effective verbal and written communication skills. Good interpersonal skills.

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a range of analytical and/or operational process support within a defined functional area. 

Develop and maintain knowledge of relevant regulations as well as existing and emerging AML regulatory reporting requirements, ML/TF, BSA, Sanctions, and ABAC risk across the business.

What you will achieve in this role:

• Act as a key resource or representative by providing technical subject matter expertise/analysis or operational process support on Regulatory reporting, AML/ATF.

• Contribute to the identification, and implementation of new products, operating workflow, additional services / products / applications, or operational efficiencies.

• Ensure reports are filed in accordance with regulatory requirements.

• Develop and execute on reporting functions, AML, Sanctions/ABAC and/or produce consolidated or aggregated reporting as appropriate.

• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Reviewing data discrepancy/incompleteness alerts for potential remediation.
• Read source documents such as book of record systems, physical documents and enter correct data in specific data fields on reporting systems using keyboards/computers/applications.
• Compile, sort and verify the accuracy of data before it is entered and accurately record customer/client/transaction date.
• Locate and correct data entry errors and/or report them to supervisors/partners within SLA.
• Compare data with source documents and/or re-enter data in verification format to detect errors.
• Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
• Interact with partners by responding to requests in an effective and timely manner.

What you will bring to this role:

• 1-2+ years of operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience

• Previous corporate / financial industry experience

• Self-driven and motivated to learn

• Able to work independent but also work as part of a team

• Computer savvy and quickly learns internal systems

•  Advanced knowledge in computer applications and Microsoft Office specifically Excel

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.