Description

**** Bilingual Role (French and English)******

Position Title: TDJP00051769 – Operations Officer II – Bilingual
# of positions: 1
Pay Rate: $25
Start Date: ASAP
Cost Center: 2265;
Business Unit: 4 - CPB Operations (S_0000761)
Duration: 8 month contract
Extension possible: yes
Conversion Possible: yes
Will they be working a rotational schedule: M to F 9 am to 5 pm,
Overtime or weekends required: Yes there may be
Work Location (Remote, Hybrid or Both?): 4720 Tahoe Boulevard
Mississauga
Ontario
CAN
L4W 5P2
3 days onsite, after 3 months training period
Training period will be onsite (3 months) and then move to Hybrid
Reason for opening: volume
Interviews: 1 interview
Training: up to 3 months
Parking: onsite, free
Supplier call: no
Possibility of any Additional Upcoming Furlough:


TIMELINES/IMPORTANT DATES:
• Manager Upcoming PTO
• Supplier Call: no
• Distribute Requisition: April 23rd
• Halting: April 24th
• Shortlist De-Brief: asap
• Target interview: asap
• Interview de-brief: asap



CANDIDATE PROFILE DETAILS:

Reporting to: Rahul
Working in a Team of: 14 people
Working in a Team of: 7 people
Culture of department: diverse, inclusive, pride in workmanship, great environment, supportive team/coaching

Personality style: Strong command of English language and communication skills. Ability to read lawyers instructors, speaking to branches, lawyers. Someone who has strong data entry/ attention to detail. Takes initiative. Not hesitant to reach out for questions or clarity. Always looking for next potential leaders.

Candidate Introvert/Extrovert: doesn’t matter
% of back office work vs telephone: 10 to 15% on the phone
Selling Points of Position: Opportunity to work for TD, experience with a Major Bank, potential to be hired on

Best Vs Average Candidate: Experience with data entry, pays attention to detail, speed/efficiency/productivity. Someone who can adapt to a busy queue. Someone who has in a background accounting, bookkeeping, previous experience in banking. If they have worked in a legal setting as they will understand the verbiage.
Strong team work, positive outlook.
How will performance be measured: Deliverables/ productivity/ verbal.



SUMMARY OF DAY TO DAY RESPONSIBILITIES:
- Maintenance team- various tasks. Tasks that will support maintenance of a mortgage discharge.
- Triaging solicitor request for mortgage statement
- Data entry into the mortgage tool
- Maintenance of security library
- Collect interest owed payments
- Applying payments to mortgages , closing those accounts, some manual accounting required
- Transferring money from accounts, balancing the GL accounts.
- Updating the systems.
-


MUST HAVE:
- Outlook
- Being able to navigate IT System issues
- Being able to troubleshoot
- Data Entry – 2 years
- Attention to details
- Accuracy
- Banking/FI/Bookkeeping experience
- Strong communication
- Customer Service experience
- Meet SLA’s
- Reliable
- Team player


NICE TO HAVE:
- Real estate background
- Legal background/law students
-

DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?
- Short term contracts
- No jumping around
- Can’t be involved in sale of mortgage as it would be a conflict of interest for the business

EDUCATION: Post Secondary Diploma/Degree

Job Overview:
• Ensuring Service Level Agreements (SLAs) and deadlines for settlement dates are met and payouts
of the customer’s products are completed in a timely and efficient manner.
• Investigate of payments made by customers towards their Mortgages, Home Equity Line of Credits
and Bridge Loans.
• Reviewing and understanding the customer's mortgage conditions.
• Examine and verify that client request letters from banks, credit unions, and other financial
institutions that have been received must adhere to all bank rules and regulation.
• Collecting crucial client data from solicitors and checking client property lien and property charge
paperwork to make sure that the information given is accurate.
• Verifying the funds received from solicitors and other financial institutions and approving payouts
for secured products or facilities such mortgages, home equity lines of credit, and bridge loans.
• Recognize and put into practice the bank's operational rules and processes and making sure the
required precautions are taken to support the correctness of all daily client and partner transactions.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a range of analytical and/or operational process support within a defined functional area. 

Develop and maintain knowledge of relevant regulations as well as existing and emerging AML regulatory reporting requirements, ML/TF, BSA, Sanctions, and ABAC risk across the business.

What you will achieve in this role:

• Act as a key resource or representative by providing technical subject matter expertise/analysis or operational process support on Regulatory reporting, AML/ATF.

• Contribute to the identification, and implementation of new products, operating workflow, additional services / products / applications, or operational efficiencies.

• Ensure reports are filed in accordance with regulatory requirements.

• Develop and execute on reporting functions, AML, Sanctions/ABAC and/or produce consolidated or aggregated reporting as appropriate.

• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Reviewing data discrepancy/incompleteness alerts for potential remediation.
• Read source documents such as book of record systems, physical documents and enter correct data in specific data fields on reporting systems using keyboards/computers/applications.
• Compile, sort and verify the accuracy of data before it is entered and accurately record customer/client/transaction date.
• Locate and correct data entry errors and/or report them to supervisors/partners within SLA.
• Compare data with source documents and/or re-enter data in verification format to detect errors.
• Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
• Interact with partners by responding to requests in an effective and timely manner.

What you will bring to this role:

• 1-2+ years of operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience

• Previous corporate / financial industry experience

• Self-driven and motivated to learn

• Able to work independent but also work as part of a team

• Computer savvy and quickly learns internal systems

•  Advanced knowledge in computer applications and Microsoft Office specifically Excel

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

What you will achieve in this role:

• Filing and fulfilling requests related to securities and customer files for commercial banking customers.

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

• Identify opportunities to improve service delivery

• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

• Interact with partners by responding to requests in an effective and timely manner.

What you will bring to this role:

• 1 year data entry experience in securities, delivering files, updating trackers

• Previous work with SLAs, able to work in a fast-paced environment

• Ability to adhere to strict deadlines and handle high volumes of work

• Excellent organizational and time management skills

• Attention to detail is crucial

• Able to work a physical role such as filing, walking, pushing carts

• Experience in MS Suites specifically Outlook and Excel (filling out cells)

• Strong written and verbal communication skills

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.