Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Social Media Coordinator will report to the Senior Manager, Social Selling, and will be accountable for supporting our marketing partners across North America in enabling the company’s salesforces to effectively leverage social media for business. The person in this position will be responsible for developing social content, creating internal marketing materials and training guides, supporting program participants with general inquiries and platform troubleshooting, and more.

What you will achieve in this role:

• Program Management & Measurement (30%)

Program Management – Participate in day-to-day management of Social Selling Program, including user access management, onboarding, platform troubleshooting, and more. Serve as point person for program participants and collaborate directly with program participants to assist and triage any requests.

Measuring and Reporting – Participate in program performance reporting through monthly scorecards, quarterly scorecards, and ad-hoc reporting requests. Provide analysis and recommendations for program and content optimizations.

• Content Development (60%):

Content Strategy & Creation – Partner with marketing stakeholders to create social content and strategize content opportunities for the company’s salesforces. Includes developing content calendars and sharable posts for various lines of business, research third-party content opportunities, facilitate approvals with marketing and compliance partners, and uploading content to social selling platform.

Internal Marketing – Craft and distribute newsletters and other educational materials to encourage program participation and optimization, including presentations on best practices and capturing case studies.

• Relationship Management (10%)

Be a social media ambassador – stay up to date with social media landscape and share best practices on how to authentically engage on social platforms, share experience with stakeholders by providing recommendations on how to improve social media experiences while ensuring best practices and the company standards are maintained.

What you will bring to this role:

• University degree and proven working experience as social media, marketing, or communications coordinator.

• Solid understanding of social media and the digital landscape (LinkedIn, Twitter, Facebook, Instagram) and online user experience.

• 1-2 years creating content/ writing and communications in a corporate setting.

• Excellent communication skills, both written and verbal.

• Strong content writing skills.

• Self-starter with a strong sense of autonomy and initiative & passion for quick-evolving social media environment.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

As a member of physical metals operation team base in the Toronto office, working closely with Global trading and sales desks, mainly providing the support being a key point of contact between custodians and clients, helping to ensure smooth settlement of metals.

What you will achieve in this role:

• Organizes work information to ensure accuracy and completeness.

• Researches and resolves discrepancies and issue or escalates to manger, as required.

• Responsible for Monthly invoice and dispatch to client within the required timeline

• Ensure the records are maintained in a proper manner

• Responsible for daily metals settlement and customers’ metal transfer request are processed

• Ensure the financial system and inventory system are updated properly for the trades and transfer requests and related supporting docs are retained for future reference

• Ensure all shipping documentation and invoices generate are in order as required.

• Builds effectives relationship with internal / external stakeholders

• Works independently on a range of complex tasks, which may include unique situations.

• Interaction with partners across the businesses, including Middle office, Front office, Technology.

What you will bring to this role:

• 2-3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• In-depth knowledge and understanding of business unit’s products and services, processes and controls.

• In-depth knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications.

• In-depth understanding of business unit’s risk and regulatory requirements.

• Strong attention to detail.

• Ability to be organized in a fast-paced environment with multiple simultaneous and conflicting requests with a focus on detail and accuracy

• Demonstrated customer service excellence

• Excellent verbal & written communication skills.

• Strong collaboration & team skills.

• Excellent analytical and problem-solving skills.

• Outstanding data driven decision making.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Payment Associate will fulfill routine and occasionally non-routine transactions, resolve internal business partner and/or external customer inquiries/requests and referring non-routine issues to more senior team members and/or management to action. Also, they will handle audit/reconciliation activities efficiently and effectively in accordance with Bank and industry standards and focusing on up to a one-month time horizon.

What you will achieve in this role:

• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.

• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.

• Record and verify data for fulfillment and/or further handling.

• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines.

• Follow-up with other business units to ensure issues are resolved.

• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.

• Resolve escalated work or issues from more junior staff, as appropriate.

• Provide input into the continuous improvement of business processes and procedures within the scope of the work team and participate in testing and implementation of projects and new/ revised products/ services or processes.

• Provide on-the-job assistance and training to others, as requested.

What you will bring to this role:

• University/College degree

• Related working experience but may also consider new graduates

• Fluent in English and Excellent communication skills

• Strong problem solving capabilities

• Fast learner; strong attention to detail

• Being able to work in a fast-paced environment

• Strong computer literacy (required for use of several internal applications)

• Excellent telephone etiquette

• Strong customer service skills

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Will support 12 professionals of varying seniority in the Debt Capital Markets team, working closely with other Sr. Administrative Assistants who support other members of the team.

What you will achieve in this role:

• Maintains and monitors calendars of scheduled appointments, upcoming events and matters requiring immediate attention as directed by the Professional.

• Coordinates meetings, including dispatching meeting invitations and agendas to attendees, booking meeting rooms, and arranging for IT resources and catering in support of smooth and efficient meeting facilitation.

• Conducts client research and compiles research packages and briefing notes for the professionals.

• Manages complex international multi-leg travel, often requiring continuous changes, and rescheduling.

• Monitors departmental expenses and maintains an efficient filing system to ensure reports, correspondence and financial documentation are maintained and readily available.

• Establishes and maintains organized electronic filing systems to ensure that business and operational reports, forms, and other business documentation are readily available.

• Responsible for timely and consistent maintenance of client contact databases, such as Salesforce. Coordinates with Salesforce Business Analysts to produce customized reports and ensure data quality is maintained on behalf of the business.

• Runs monthly reports and interfaces with internal departments on client mailings and external events. Runs weekly pipeline report.

• Leads or provides assistance with internal and/or client events as requested. May assist with day-of execution.

• Prepares and dispatches outgoing mail and interfaces with selected couriers to ensure packages have been delivered within established timeframes.

• Screens telephone calls and responds to routine and moderately complex inquiries.

• Performs back-up function for other.

What you will bring to this role:

• Requires 1-3 years of experience in an administrative/ professional support function in a fast paced environment, dealing with moderately complex issues and managing conflicting priorities.

• Undergraduate degree or post-secondary education preferred. Basic knowledge of corporate business structure and practices including an understanding of the organizational unit, its functions and products, and customer groups.

• Very good understanding of the processes, policies and procedures required for supporting the business unit.

• Ability to independently organize moderate amounts of business information and develop it into cohesive, professional reports and presentations. Recognize and respond to business related issues within the scope of the material.

• Detail oriented, extremely well organized, and able to multitask while dealing with conflicting priorities and timelines.

• Advanced level PC skills (MS Office: Excel, Word, PowerPoint, and Outlook).

• Advanced communication skills, both written and verbal.

• Ability to deal with clients in a professional and courteous manner, and to develop and leverage professional working relationships.

• Ability to leverage knowledge of the organization and the supported business unit to carry out accountabilities.

• Ability to work both independently and as a team player.

• Ability to deal with confidential materials in an appropriate manner.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

What you will achieve in this role:

• Supports the coordination and dispatch of meeting agendas.

• Supports the planning, coordination and implementation of department events.

• Provides professional support for an executive/ investment advisors and their senior managers within a medium to large size business group.

• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.

• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.

• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).

• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.

• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements

• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget.

• Makes travel arrangements, booking flight/hotel reservations as needed.

• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.

• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability.

• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).

• Collaborates with internal and external stakeholders in order to deliver on business objectives.

• Organizes work information to ensure accuracy and completeness.

• Completes standardized tasks under supervision.

• Performs initial problem solving within given rules/limits & escalates when required.

• Broader work or accountabilities may be assigned as needed.

What you will bring to this role:

• Minimum highschool diploma.

• Minimum 1-2 years Reception experience at any related corporate office)

• Basic knowledge learned on the job.

• Verbal & written communication skills - Basic (in business environment).

• Organization skills - Basic (in business environment).

• Collaboration & team skills - Basic (in business environment).

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Candidate would be joining a well-established collaborative team. The selected candidate will be working closely with multiple stakeholders. There are regular team calls, weekly/biweekly check-ins, and training and mentoring with colleagues. The right candidate has a possibility of extension, and/or being converted to a permanent employee.

What you will achieve in this role:

• Delivery of consistently great client experiences through expertly managed events and meetings.
• Execution for internal & external conferences and events of cross-border groups.
• Develop and manage event calendars and CVENT as needed.
• Provide guidance and advice to clients on proper event logistics & details, based on objectives.
• Manage executives and clients as they participate in company events and conferences.
• Manage and work with colleagues and company employees through meetings, events, and conferences.
• Provide administrative and shared service support roles around online registration management, tracking office administration and onsite event support staff as requested.
• Assist in creating synergies between Canada and the U.S. EBM team.
• Responsible for ensuring that standards are applied to all conferences and events.
• Responsible for quality control of conferences and events.

What you will bring to this role:

• Minimum 3 years work experience in event management/coordination within a corporate setting ( i.e bank, law firm etc).
• Professional polish and ability to interact with senior executives and clients.
• Team player, motivated and committed, self-starter and quick learner, confident, assertive.
• Flexibility and ability to work in ambiguity and under pressure, as well as handle multiple projects simultaneously and resolve conflicts on site.
• Strong verbal and written communication skills.
• Possess ability to manage and establish relationships with a large volume of stakeholders (internal and external clients, vendors/suppliers, etc.).
• Excellent organizational skills and attention to detail.
• Creative problem solver with the ability to negotiate as required.
• Proficiency with MS Office Suite, and Adobe Acrobat Pro.
• CVent knowledge and experience preferred.
• University degree is preferred.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.

What you will achieve in this role:

• Acts as a subject matter expert and first contact for escalation.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Builds effective relationships with internal/external stakeholders.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Processes more complex transactions and activities.
• Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required.
• Organizes work information to ensure accuracy and completeness.
• Supports the development of tools and delivery of training focused on delivering business results.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Participates in deal closing events to ensure conditions and funding requirements have been met.
• Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.
• Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.
• Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
• Manages customer documentation to ensure that records are maintained in a proper manner.
• Investigates and addresses customer services issues according to established parameters, referring or escalating as required.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Develops knowledge around a customer’s business, industry, and market in effort to better service their needs.
• May prepare legal documents.
• Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

What you will bring to this role:

• 2 years or more working experience in a Bank or customer service type role but open to new graduates looking for exposure
• Knowledge and understanding of business unit’s key products and services, processes and controls – Good.
• Knowledge of standard desktop applications and department systems and applications.
• Understanding of business unit’s risk and regulatory requirements.
• Accurate data entry skills.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Influence skills.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client, a leader in the banking industry is seeking a Senior Bilingual Administrative Assistant for a 6-month contract, with the possibility of extension. This is a hybrid position out of their Montreal office. In this role, you will be responsible for performing a variety of administrative and clerical tasks, financial and human resources administration and providing professional support to the manager and direct reports. This is a fully bilingual (French/English) position. The ideal candidate has senior administrative/EA experience and has Microsoft Office as well as Salesforce experience.

Responsibilities:
• Supports the execution of strategic initiatives; includes tracking metrics and milestones
• Builds effective relationships with internal/external stakeholders
• Analyzes data and information to provide insights and recommendations
• Leads the planning, coordinating, and implementing department events
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group
• Coordinates and monitors budgets and reporting on results vs. budget
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities
• Manages and monitors calendars and upcoming events
• Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation
• Supports the coordination and implementation of department events
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available
• Supports the development of tailored messaging, which may include writing, editing, and distributing communications (e.g., correspondence, presentations, policies & procedures)
• Dispatches outgoing communications
• Answers central phone line, responding to and resolving/escalating inquiries
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget
• Makes travel arrangements, booking flight/hotel reservations as needed
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.)
• Collaborates with internal and external stakeholders to deliver on business objectives
• Organizes work information to ensure accuracy and completeness
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
• Analyzes issues and determines next steps
• Broader work or accountabilities may be assigned as needed

Qualifications:
• Bilingual (fluent in French and English – both written and verbal)
• 3-5 years of experience in an administrative/professional support function
• Salesforce experience
• Proficient in MS Suite (Outlook, Excel, etc.)
• Former banking / FI experience
• Concur experience
• Strong attention to detail
• Ability to work independently and with a team
• Professional demeanor
• Relatable, ability to take on challenges
• Honest and open viewpoint
• Strong organizational skills
• Collaboration and team skills
• Analytical and problem-solving skills
• College / University Degree or Diploma

Our client, a leader in the banking industry is seeking a Disputes Processor to join their Fraud Chargebacks and Recovery team. This is a 6-month contract, with the possibility of extension. This is an onsite position out of their Brookfield Wisconsin office. In this role, you will be responsible for providing day-to-day delivery of critical processes, administration, and servicing activities in in connection with retail and commercial deposits and payments. The successful candidate will collaborate with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization, achieve business results, and deliver the intended customer and employee experience.

Responsibilities:

• Reviewing claims regarding cards and checks where fraud has occurred, and customers are seeking reimbursement

• Handling office personnel incoming mail and outgoing letter items

• Support in drafting letters, noting system for claim types, and scanning documents

• Processing check claims and updating account information for deposits

• Sending mail items for updates on claims to applicable analysts

• Accessing internal TSYS, host, and case management systems to complete tasks

• Analyzes data and information to provide insights and recommendations

• Gathers and formats data into regular and ad-hoc reports, and dashboards using excel

• Communicates and collaborates with internal and external stakeholders to deliver on business objectives

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities

• May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager

• May perform quality control and training

• Organizes work information to ensure accuracy and completeness

• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements

• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes, and procedures

• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests

• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements (SLAs) are met

• Checks and reconciles information and documentation to ensure accuracy and completeness

• Identifies and resolves discrepancies in accordance with standard procedures

• Escalates issues, where necessary, as per guidelines

• Communicates and collaborates with internal and external stakeholders to deliver on business objectives

• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes

• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained

• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees

• Analyzes issues and determines next steps

• Broader work or accountabilities may be assigned as needed

Qualifications:

• 1-2 years of relevant experience in similar role

• Administrative work and documentation experience

• Knowledge and experience using relevant systems and technology

• Knowledge and understanding of the business unit’s key products and services, processes, and controls

• Knowledge of the risk and regulatory requirements of the business

• Previous banking / FI experience

• PC skills (MS Word, Excel, PowerPoint)

• Prioritization and organization skills

• Ability to multi-task in a fast-paced environment

• Verbal & written communication skills

• Strong decision-making skills – understand what they are looking at

• Collaboration & team skills

• Analytical and problem-solving skills

• High school diploma or GED required

• Bachelor’s degree in business or related field preferred

• Post-secondary degree in related field of study desirable or an equivalent combination of education and experience

Our client, a leader in the banking industry is seeking a Bilingual Solution Delivery Consultant for a 6-month contract, with the possibility of extension. This is a hybrid position out of their downtown Toronto office. In this role, you will be responsible for delivering solutions to clients by executing implementation upon request and related activities with client satisfaction and within desired timeframes. You will provide input to product rollouts, conversion projects and participates on sales calls to ensure products developed and sold can be implemented.

Responsibilities:

• Works with complex and custom implementations
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group/clients on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Identifies gaps, issues, and best practices by monitoring performance results against targets.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Utilizes effective change management strategies to achieve smooth adoption and implementation of process and strategic changes.
• Improves operational methods and workflows by identifying, recommending, and implementing process improvement initiatives.
• Performs end-to-end implementation and setups for the onboarding of clients in delivering product solutions.
• Understands the requirements of implementations and maintenance requests.
• Manages resources required to perform implementation with various parties.
• Facilitates internal/external kickoff meetings ensure timely and accurate updates to clients and stakeholders.
• Documents solution to required level of detail for setup and ensure alignment of clients and stakeholders.
• Reviews solution(s) and work with client to configure technical level details.
• Manages the legal and set up documentation process.
• Sets up solution(s), correct errors discovered in verification and ensure testing is successfully completed.
• Ensures client is trained, has appropriate product specific credentials, and prepared to utilize solution.
• Provides ongoing post implementation ongoing support.
• Executes work to deliver timely, accurate, and efficient service.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• FRENCH/ENGLISH bilingual - MUST
• 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Some exposure to the bank with comprehensive knowledge of treasury, payments, and commercial businesses.
• Broad knowledge of Bank products, services, organization, and banking group interrelationships.

• Previous banking experience

• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem-solving skills.