Job title: Field Services Technician
Job type: Direct Hire
Emp type: Full-time
Industry: Other
Functional Expertise: Other
Location: Etobicoke, ON, CA
Job published: 2023-09-14
Job ID: 60937

Job Description

Our client, a leader in transportation services is seeking a Field Services Technician responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. The right candidate for this position will independently manage all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for devices and systems based on documented processes and procedures. They will also be responsible for developing and maintaining a high level of customer satisfaction throughout the service delivery process.

 

Rotating shifts (shift premiums offered):

7 am to 3:30 p.m., 2:30 p.m. to 11:00 p.m. and 10:00 p.m. to 6:30 a.m.

 

**Must have valid G license and clear driving record**

Office based in Etobicoke

 

Responsibilities:

System installations, including system hardware, electrical connection s and sub-assemblies (parts).

· Setting up equipment and components

· Performing site inspections of installations

· Providing commissioning support both pre-installation and post-installation

· Supervising, participating in and reporting on tests performed in the field

· Providing warranty and post-warranty support

 

Perform quality checks and full functionality tests on all systems.

· Supervising and/or performing all tests required by contract

· Scheduling and/or performing preventative maintenance work

· Providing documentation and logs of all preventative work

 

Repair, troubleshoot, modify and test equipment.

· Repairing subassemblies at a workbench

· Scheduling maintenance work

· Tracking defective parts, shipments and repairs

· Performing upgrades on equipment

· Preparing repair reports

· Providing extensive quality support during all phases of device testing

 

Provide coaching and support for customer personnel.

· Introducing the customer to the organization’s offerings which can improve efficiencies and operations

· Supporting staff on both the use and functions of all equipment

· Demonstrating recommended maintenance procedures using hands-on methodology

 

Provide on-call support as required

· Covering scheduled on-call rotations providing on-site emergency service with short notice

· Responding to customer troubleshooting calls

 

Maintain accurate, ethical reporting of appropriate business documents.

· Updating service delivery systems as required

· Service activity follow-up

· Activity-based time reporting

· Timely completion of installation and related reports

· Managing email communications

· Timely and accurate submission of expense

 

Qualifications:

· Must always maintain a valid G driver's license per the company policy

· HS Diploma or equivalent

· 2-4 Years or more relevant experience in the installation, maintenance and repair of electromechanical equipment

· Experience in warehouse administration

· Has the ability to stand, squat and bend for prolonged period of time

· Proficient in handling small parts and tools

· This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.

 

Employment Details

  • Full-time, Permanent
  • Competitive salary plus bonus, benefits and RRSP matching contribution