Job title: Field Services Technician (Contract)
Job type: Direct Hire
Emp type: Full-time
Industry: Other
Functional Expertise: Other
Location: Etobicoke, ON, M9W 5T4, Canada
Job published: 2023-09-14
Job ID: 60936

Job Description

Field Services Technician

6 month Contract with Potential to Extend

$27.00/hr + 4% vacation pay and personal time

 

Rotating shifts (shift premiums offered):

7 am to 3:30 p.m., 2:30 p.m. to 11:00 p.m. and 10:00 p.m. to 6:30 a.m.

 

**Must have valid G license and clear driving record**

Office based in Etobicoke

 

Our client, a leader in transportation services is seeking a Field Services Technician responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. The right candidate for this position will independently manage all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for devices and systems based on documented processes and procedures. They will also be responsible for developing and maintaining a high level of customer satisfaction throughout the service delivery process.

Responsibilities:

System installations, including system hardware, electrical connections and sub-assemblies (parts).

§ Setting up equipment and components

§ Performing site inspections of installations

§ Providing commissioning support both pre-installation and post-installation

§ Supervising, participating in and reporting on tests performed in the field

§ Providing warranty and post-warranty support

Perform quality checks and full functionality tests on all systems.

§ Supervising and/or performing all tests required by contract

§ Scheduling and/or performing preventative maintenance work

§ Providing documentation and logs of all preventative work

Repair, troubleshoot, modify and test equipment.

§ Repairing subassemblies at a workbench

§ Scheduling maintenance work

§ Tracking defective parts, shipments and repairs

§ Performing upgrades on equipment

§ Preparing repair reports

§ Providing extensive quality support during all phases of device testing

Provide coaching and support for customer personnel.

§ Introducing the customer to the organization’s offerings which can improve efficiencies and operations

§ Supporting staff on both the use and functions of all equipment

§ Demonstrating recommended maintenance procedures using hands-on methodology

Provide on-call support as required

§ Covering scheduled on-call rotations providing on-site emergency service with short notice

§ Responding to customer troubleshooting calls

Maintain accurate, ethical reporting of appropriate business documents.

§ Updating service delivery systems as required

§ Service activity follow-up

§ Activity-based time reporting

§ Timely completion of installation and related reports

§ Managing email communications

§ Timely and accurate submission of expense reports

 

Qualifications:

§ Must always maintain a valid driver's license per the company policy

§ HS Diploma or equivalent

§ 2-4 Years or more relevant experience in the installation, maintenance and repair of electromechanical equipment

§ Has the ability to stand, squat and bend for prolonged period of time

§ Proficient in handling small parts and tools

§ This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.