Field Services Technician
6 month Contract with Potential to Extend
$27.00/hr + 4% vacation pay and personal time
Rotating shifts (shift premiums offered):
7 am to 3:30 p.m., 2:30 p.m. to 11:00 p.m. and 10:00 p.m. to 6:30 a.m.
**Must have valid G license and clear driving record**
Office based in Etobicoke
Our client, a leader in transportation services is seeking a Field Services Technician responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. The right candidate for this position will independently manage all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for devices and systems based on documented processes and procedures. They will also be responsible for developing and maintaining a high level of customer satisfaction throughout the service delivery process.
System installations, including system hardware, electrical connections and sub-assemblies (parts).
§ Setting up equipment and components
§ Performing site inspections of installations
§ Providing commissioning support both pre-installation and post-installation
§ Supervising, participating in and reporting on tests performed in the field
§ Providing warranty and post-warranty support
Perform quality checks and full functionality tests on all systems.
§ Supervising and/or performing all tests required by contract
§ Scheduling and/or performing preventative maintenance work
§ Providing documentation and logs of all preventative work
Repair, troubleshoot, modify and test equipment.
§ Repairing subassemblies at a workbench
§ Scheduling maintenance work
§ Tracking defective parts, shipments and repairs
§ Performing upgrades on equipment
§ Preparing repair reports
§ Providing extensive quality support during all phases of device testing
Provide coaching and support for customer personnel.
§ Introducing the customer to the organization’s offerings which can improve efficiencies and operations
§ Supporting staff on both the use and functions of all equipment
§ Demonstrating recommended maintenance procedures using hands-on methodology
Provide on-call support as required
§ Covering scheduled on-call rotations providing on-site emergency service with short notice
§ Responding to customer troubleshooting calls
Maintain accurate, ethical reporting of appropriate business documents.
§ Updating service delivery systems as required
§ Service activity follow-up
§ Activity-based time reporting
§ Timely completion of installation and related reports
§ Managing email communications
§ Timely and accurate submission of expense reports
§ Must always maintain a valid driver's license per the company policy
§ HS Diploma or equivalent
§ 2-4 Years or more relevant experience in the installation, maintenance and repair of electromechanical equipment
§ Has the ability to stand, squat and bend for prolonged period of time
§ Proficient in handling small parts and tools
§ This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.