Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Payment Associate will fulfill routine and occasionally non-routine transactions, resolve internal business partner and/or external customer inquiries/requests and referring non-routine issues to more senior team members and/or management to action. Also, they will handle audit/reconciliation activities efficiently and effectively in accordance with Bank and industry standards and focusing on up to a one-month time horizon.

 

What you will achieve in this role:

• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.

• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.

• Record and verify data for fulfillment and/or further handling.

• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines.

• Follow-up with other business units to ensure issues are resolved.

• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.

• Resolve escalated work or issues from more junior staff, as appropriate.

• Provide input into the continuous improvement of business processes and procedures within the scope of the work team and participate in testing and implementation of projects and new/ revised products/ services or processes.

• Provide on-the-job assistance and training to others, as requested.

 

What you will bring to this role:

• University/College degree

• Related working experience but may also consider new graduates

• Fluent in English and Excellent communication skills

• Strong problem solving capabilities

• Fast learner; strong attention to detail

• Being able to work in a fast-paced environment

• Strong computer literacy (required for use of several internal applications)

• Excellent telephone etiquette

• Strong customer service skills

 

We thank you for your interest in the position, however, only those who are qualified will be contacted.

  

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.