Job title: Bilingual Client Service Advisor
Job type: Temporary
Emp type: Full-time
Industry: Banking
Expertise: Banking
Location: Montréal, QC, CA
Job published: 2022-06-21
Job ID: 59663

Job Description

Our client, a leader in the banking industry is seeking a Bilingual Client Service Advisor to join their Treasury and Payment Solutions team for a 6-month contract, with the possibility to extend or become a permanent position. This is a hybrid position in their Montreal office. The ideal candidate is a highly motivated individual with a strong attention to detail who works well within a team.

 

Responsibilities:

  • Incoming calls inquiring of day-to-day activities on account
  • Action email/fax requests; includes wire inquiries, EFT amend, Bank Drafts ect…
  • Assist internal partners and existing/new on boarded customers with inquiries/requests.
  • 50-70 calls a week most requests are received via email and fax
  • Will receive up to 10+ requests per day, additional to incoming calls
  • SLA of Same day response to clients.
  • Ticket must be opened within 24 hours
  • Close tickets within the established SLA
  • Must action Fraud and time sensitive requests as a priority.
  • Answering email/phone requests simultaneously in high volumes

 

Qualifications:

  • 2 years related job exposure
  • Problem resolution, analytical & organizational skills
  • Proficient in technology and understanding technology concepts
  • Branch banking and operational process knowledge
  • Must have CS experience
  • Strong client focus and interpersonal skills.
  • Excellent oral and written communication, both English and French
  • Able to multi-task in a fast-paced environment.
  • Must work well in a team environment
  • Bilingual (English/French) considered an asset
  • Knowledge of Treasury Management products and services considered an asset
  • FI experience branch or corporate considered an asset