Job title: Client Service Advisor
Job type: Temporary
Emp type: Full-time
Industry: Banking
Expertise: Banking
Location: Vancouver, BC, V7X, CA
Job published: 2022-05-11
Job ID: 59546

Job Description

Our client, a leader in the banking industry is seeking a Client Service Advisor to join their Treasury and Payment Solutions team for a 6-month contract with the possibility to extend or become full-time employment. This is currently a remote position, but will be moving to a hybrid model in their Vancouver office. If you are a bright and motivated professional who is people focused and a team player, then this could be the perfect opportunity for you!

 

Responsibilities:

• Incoming calls inquiring of day to day activities on account

• Action email/fax requests; includes wire inquiries, EFT amend, Bank Drafts etc.

• Assist internal partners and existing/new on boarded customers with inquiries/requests.

• 50-70 calls a week most requests are received via email and fax

• Will receive up to 10+ requests per day, additional to incoming calls

• SLA of Same day response to clients.

• Ticket must be opened within 24 hours

• Close tickets within the established SLA

• Must action Fraud and time sensitive requests as a priority.

• Answering high volumes email/phone requests simultaneously

 

Qualifications:

• 3 years related job exposure

• Problem resolution, analytical & organizational skills*

• Proficient in technology and understanding technology concepts

• Branch banking and operational process knowledge

• Must have customer service experience

• Strong client focus and interpersonal skills

• Excellent oral and written communication

• Able to multi-task in a fast-paced environment

• Must work well in a team environment

• Bilingual (English/French) would be an asset but not mandatory*

• Knowledge of Treasury Management products and services considered an asset

• Financial experience branch or corporate considered an asset