Job title: Customer Service Representative
Job type: Temporary
Emp type: Full-time
Industry: Banking
Expertise: Customer Service
Location: Toronto
Job published: 2022-01-14
Job ID: 59202

Job Description

Our client, a leader in the financial industry is seeking a Customer Service Representative to join their team on a 12-month contract with the potential to extend of go permanent! This is an onsite position located in Toronto. This role is accountable for handling all client service requests and dealer inquiries and for monitoring and ensuring all established administrative and operational processes and control standards are followed, contributing to the effective and efficient operation of the regional unit.

Responsibilities:

  • Provide exceptional customer service over the phone assisting customers with loans
  • Prepare, process, and file credit documentation and financial/non-financial transactions in support of the Automotive Finance sales/service teams within the Regional Unit to maintain an effective and efficient working environment
  • Update and maintain various specific business and client databases ensuring information is up-to-date, accurate and consistent
  • Provide miscellaneous support on request including but not exclusive of: filing, photocopying, printing and binding, typing documents, faxing internal documents, reception duties etc. ensuring the consistent and efficient operation of the Regional Unit
  • Provide centralized administrative support to Underwriters and Funding Coordinators including but not limited to payment of miscellaneous fees, preparation and dispatch and follow-up of welcome letters and MECH processing
  • Prepare and dispatch outgoing mail, interfacing with selected couriers to ensure packages have been delivered within established timeframes
  • Provide follow-up and maintenance of loan files at set-up and at pay out, ensuring all policies and procedures are adhered to
  • Perform back-up function and support to collection group to ensure that processes are streamlined on an ongoing basis

 

Qualifications:

  • Customer service experience in a high-volume corporate environment
  • University degree/college degree
  • Ability to prioritize and adapt to change
  • Strong written and verbal communication as the majority of this position will require over the phone communications
  • Self-motivated and a willingness to learn
  • Previous experience in Automotive Finance specific business an asset

Hours of operation: 7:30am – 5:00pm. Monday – Friday and Saturdays will be required