Job Description

Our client, a leader in the banking industry is seeking an Administrative Assistant for a 6-month contract, with the possibility of becoming full-time employment. This is an onsite position in their Toronto office. The idea candidate will possess Microsoft Office skills, is detail oriented, and works well within a team.

Responsibilities:

• Collect and organize incoming mail
• Gathers and formats data into regular and ad-hoc reports, and dashboards
• Processing of customer cheques and other POs
• Processes service requests and access requests
• May function as a problem-solving resource for more junior staff
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager
• Develops an understanding of business products and services and the operations processes that support them
• Identifies and resolves discrepancies in accordance with standard procedures
• Escalates issues, where necessary, as per guidelines
• Prepares, renews, or monitors administrative tasks such as distributing/collecting/filing/etc. documentation and information
• Enters, reviews, and/or verifies collections information and documentation for processing and/or further handling
• Manages documentation to ensure that records are maintained in a proper manner
• Analyzes data and information to provide insights and recommendations
• Organizes work information to ensure accuracy and completeness
• Collaborates in identifying, recommending, and implementing workflow improvements to deliver a more efficient operation
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
• Broader work or accountabilities may be assigned as needed

Qualifications:

• 1+ years of relevant experience in a similar role
• Strong data entry experience
• Communicating concisely with professionalism via phone and email
• Tech-savvy individual with strong computer and writing skills
• Proficient in Microsoft Office, Excel
• Works independently with minimal support
• Attention to detail and process driven
• Ability to problem-solve and take initiative
• Fast learner with the ability to multi-task
• Previous financial institution experience considered an asset