Job title: Administrative Assistant
Job type: Temporary
Emp type: Full-time
Industry: Banking
Expertise: Banking
Location: Toronto, ON
Job published: 2022-05-13
Job ID: 59551

Job Description

Our client, a leader in the banking industry is seeking an Administrative Assistant for a 6-month contract, with the possibility of becoming full-time employment. This is an onsite position in their Toronto office. The idea candidate will possess Microsoft Office skills, is detail oriented, and works well within a team.

 

Responsibilities:

  • Collect and organize incoming mail
  • Gathers and formats data into regular and ad-hoc reports, and dashboards
  • Processing of customer cheques and other POs
  • Processes service requests and access requests
  • May function as a problem-solving resource for more junior staff
  • Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager
  • Develops an understanding of business products and services and the operations processes that support them
  • Identifies and resolves discrepancies in accordance with standard procedures
  • Escalates issues, where necessary, as per guidelines
  • Prepares, renews, or monitors administrative tasks such as distributing/collecting/filing/etc. documentation and information
  • Enters, reviews, and/or verifies collections information and documentation for processing and/or further handling
  • Manages documentation to ensure that records are maintained in a proper manner
  • Analyzes data and information to provide insights and recommendations
  • Organizes work information to ensure accuracy and completeness
  • Collaborates in identifying, recommending, and implementing workflow improvements to deliver a more efficient operation
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
  • Broader work or accountabilities may be assigned as needed

 

Qualifications:

  • 1+ years of relevant experience in a similar role
  • Strong data entry experience
  • Communicating concisely with professionalism via phone and email
  • Tech-savvy individual with strong computer and writing skills
  • Proficient in Microsoft Office, Excel
  • Works independently with minimal support
  • Attention to detail and process driven
  • Ability to problem-solve and take initiative
  • Fast learner with the ability to multi-task
  • Previous financial institution experience considered an asset
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