Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Setting up global security codes on trading systems, using interfaces to use as reference eg. Bloomberg, processing based, data entry. 

What you will achieve in this role:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Identify opportunities to improve service delivery.

• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

• Interact with partners by responding to requests in an effective and timely manner.

•Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate.

• Will also be covering for absences and cross training when needed.

What you will bring to this role:

• 0-2 years experience in a the financial industry, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards).

• Ability to adhere to strict deadlines and handle high volumes of work.

• Communication skills.  Can communicate with different levels of seniority.

• Excellent quantitative and analytical skills.

• Excellent organizational and time management skills.
• Ability to work independently, as well as part of a team.

• Self-motivated and goal oriented.

• Ability to adapt to changing policies and procedures.

• Attention to detail is crucial.

• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

• Knowledge of Global and WSS platforms would be an asset.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

What you will achieve in this role:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Identify opportunities to improve service delivery.

• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

• Interact with partners by responding to requests in an effective and timely manner.

• Actively review internal processes/activities and provide ideas for process improvement.

• Investigate and escalate non-standard or high-risk activities as appropriate.

What you will bring to this role:

• Bilingual – French/English.

• High school required; post-secondary is an asset.

• 0-2 years’ experience.

• Basic computer skills specifically Microsoft (word, PowerPoint, excel).

• Ability to adhere to strict deadlines and handle high volumes of work. Understands SLAs and due dates.

• Ability to adapt to changing policies and procedures.

• Ability to work independently, as well as part of a team.

• Excellent organizational and time management skills.

• Accuracy and attention to detail.

•  Able to do repetitive tasks.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.

What you will achieve in this role:

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

• Identify opportunities to improve service delivery.

• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.

• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.

Contribute to the development/delivery of presentations/ communications to management or broader audiences.

• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.

• Provide training, coaching and / or guidance to others on the team.

• Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function.

What you will bring to this role:

• High school required.

• 1+ year relevant experience (admin or inventory and warehousing management).

• Able to lift heavy boxes, 50 pounds.

• Experience in creating packing slips for example 1+ years.

• Inventory management background with 1+ years experience in shipping and receiving.
• Excel beginner to intermediate – basic data entry, basic knowledge of formulas.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The main function of a Service Officer is to operate data entry devices, such as a keyboard or computer, to verify and input data. A typical Service Officer is responsible for accurate information documentation and personal project management.

What you will achieve in this role:

• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

• Compile, sort and verify the accuracy of data before it is entered.

• Locate and correct data entry errors or report them to supervisors.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Maintain logs of activities and completed work.

What you will bring to this role:

• Post-secondary is a must.

• Read, write speak in French and English. Reading and writing is a must for answering emails.

• 2-4 years administrative, financial (no sales), banking experience.

• Fast learner, able to work in fast paced environment.

• Work flexibility.  Able to work on rotation and render OT as needed.

• Previous experience with MS Suites, such as Microsoft Word, Excel, Word, PDFs, Teams and Outlook.

•  Verbal and written communication skills, attention to detail, and interpersonal skills.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.

What you will achieve in this role:

• Positively contribute to the overall customer experience and loyalty index in each interaction.

• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.

• Create and/or recognize exceptional customer service through established programs.

• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.

• Provide subject matter expertise for internal and external partners within defined area.

• Identify, suggest and actively participate in process improvements.

What you will bring to this role:

• 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

• Can do attitude.  Ability to adhere to strict deadlines and handle high volumes of work

• Ability to work independently, as well as part of a team. 

• Self-motivated and goal oriented.  Can manage one’s time.

• Creative thinker that can conceptualize ideas that align to strategic vision.

• Attention to detail is crucial. Strong Data Entry/Keyboarding skills (Speed and accuracy).

• Tech Savvy.  Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings.

What you will achieve in this role:

• Opens new commercial deposit accounts.

• Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority).

• Opens additional accounts for existing customers via Letter of Direction.

• Obtain/compile required supporting documentation.

• Follows AML, regulatory & legal compliance requirement

• Answering e-mails, taking orders, and follow up services.

What you will bring to this role:

• Bi-lingual speaking, read and write in French.

• High school required. post-secondary would be an asset.

• Previous admin work/ previous Ops officer work – 2+ years.

• Computer Savvy.  Proficient in MS Suites Excel with a typing speed min 60-65 wpm.

•  Strong oral and written communication skills

• Ability to multi-task and work in a fast paced, high volume environment.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

No job description added

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The primary accountability of this position is to provide first level technical support.

What you will achieve in this role:

• Respond to a variety of inbound colleague calls/emails.

• Ensure accurate and detailed problem documentation/ticketing.

• Provide timely escalation and follow-up with support groups and colleagues.

• Identify and escalate wide-impact or potential wide-impacting outages.

• Identify trends and opportunities for improvement as well as provide ongoing feedback.

• Build ongoing support proficiency for other skills and applications.

What you will bring to this role:

• A technical support background or related education – troubleshooting exp

• General knowledge and understanding of PC hardware and components.

• Above average computing and navigational skills.

• Exceptional customer service skills.

• A team player who collaborates effectively with peers and other teams but can also work well independently.

• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint).

• Ability to type at least 30 words per minute.

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Bilingual Customer Representative will be responsible for managing all aspects of customer service.

What you will achieve in this role:

• Answering inquiries via phone and e-mail, taking orders, and follow up services.  Customers may be internal or external with requests of varying degrees of complexity.

What you will bring to this role:

• Candidates must have strong interpersonal, customer service and communication skills and must be fluent in French and English.

• Minimum 6-months work experience in a call center environment.

• Computer savvy, multi-tasking, great attention to detail, ability to articulate clearly and demonstrate empathy and patience with customers

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

As a Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication.

What you will achieve in this role:

- Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.  

- Actioning daily administrative tasks that would include responding to emails and telephone calls on a timely manner.

- Assessing claims based on contractual, medical, and vocational barriers.

- Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.

- Writing letters to communicate pertinent benefit related information based on analytical reasoning. 

- Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

What you will bring to this role:

- Bilingual (French/English) required.

- Good understanding of and experience with medical terminology and conditions.

- University degree in Occupational Health, Psychology, Kinesiology or any related medical or rehabilitation field.

- 1 to 2 years Healthcare background.

- 1 – 2 years Customer Service/Client Facing Experience

- Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar.

- Excellent communication skills; ability to direct conversations and target specific issues or lines of questioning.

- Influencing and negotiation skills.

- Strong customer service skills.

- Ability to work effectively in a fact-paced, team environment.

- Intermediate - PC skills including MS Word, Excel and Outlook.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.